Samantha Allen
Sioux Falls,SD
Summary
Detail-oriented administrative and collections professional with experience in healthcare revenue cycle, database editing, research, and office administration. Strong communication skills with a background in customer service, data management, and process improvement. Proficient in Microsoft Office and industry research tools.
Overview
15
15
years of professional experience
Work History
Collection Specialist
Avera / Accounts Management
Sioux Falls, SD
09.2025 - Current
- Manage and resolve outstanding patient and insurance balances in a healthcare setting. Managed approximately 75 outgoing and incoming calls per day
- Communicate with patients regarding account status, payment arrangements, and financial assistance options.
- Review insurance claims for accuracy and follow up on denials or underpayments.
- Maintain detailed documentation of account activity in compliance with HIPAA regulations.
- Work collaboratively with billing teams to ensure timely and accurate revenue cycle processing.
Administrative Assistant
Midwest Land Surveying
Sioux Falls, SD
03.2025 - 08.2025
- Answer multi-line phones and provide professional customer service.
- Create and maintain job files and project documentation.
- Perform filing, data entry, and general administrative duties.
- Utilize Microsoft Office (Outlook, Excel, Word, Calendar) daily.
- Conduct basic internet and GIS research to support surveying projects.
- Temp
Technical Editor
Sandhills Global
Sioux Falls, SD
02.2020 - 03.2025
- Edited and maintained equipment databases for Sandhills publications and websites.
- Researched manufacturers, models, and specifications to update equipment categories.
- Conducted in-depth industry research to improve website functionality and user experience.
- Performed detailed data entry and quality control to ensure accuracy.
- Collaborated with management and sales teams to establish editorial standards.
Lead Teacher
Pitter Patter Playhouse
Sioux Falls, SD
10.2016 - 05.2019
- * We work on an infant’s basic developments like holding their heads up, rolling over, and
- Sitting by themselves. Every infant is on their own schedule with feedings, diaper changes, and
- Nap times - we also add the food option once your child is ready.
- * All of this is communicated through our Brightwheel app.
- * We log all activities throughout the day, post pictures and videos, and answer all your
- * This classroom is licensed for 12 children and has a 5:1 ratio.
- * Supervise other employee in my room; while overseeing their compassion for the infant.
- Teacher.
Sales & Retention Specialist
Nutra-Click – Honest Answers
Sioux Falls, SD
03.2011 - 05.2016
- Retained customers through relationship building and problem resolution.
- Increased revenue through upselling and promoting new product offerings.
- Maintained customer accounts and handled billing inquiries.
Education
Associate of Science - Therapeutic Massage
National American University
Sioux Falls, SD10.2014
Cosmetology
La’ James International College
Johnston, IA01.2011
Diploma -
Washington High School
Sioux Falls, SD05.2002
Timeline
Collection Specialist
Avera / Accounts Management
09.2025 - Current
Administrative Assistant
Midwest Land Surveying
03.2025 - 08.2025
Technical Editor
Sandhills Global
02.2020 - 03.2025
Lead Teacher
Pitter Patter Playhouse
10.2016 - 05.2019
Sales & Retention Specialist
Nutra-Click – Honest Answers
03.2011 - 05.2016
Associate of Science - Therapeutic Massage
National American University
Cosmetology
La’ James International College
Diploma -
Washington High School