Samantha Andreano
Mentor,OH
Summary
Experienced leadership professional with a strong focus on collaboration and achieving results. Adaptable to changing needs, ensuring flexibility. Proficient in project management, conflict resolution, and strategic planning, consistently delivering successful outcomes. Known for reliability and fostering a cohesive and productive team environment that drives success.
Overview
7
7
years of professional experience
Work History
Team Lead
Bread Financial
10.2022 - 10.2024
- Evaluated team member competencies and delivered targeted training and mentorship to enhance performance
- Developed strategic plans to meet customer service objectives and financial targets, ensuring alignment with organizational goals
- Maintained and strengthened customer relationships by providing exceptional service and upholding high standards of quality
Claims Adjudicator
Robert Half
03.2021 - 12.2021
- Adjudicated claims and negotiated settlements or denials based on comprehensive evidence evaluation from interviews, photographs, and statements
- Mentored team members on customer service best practices, contributing to improved operational efficiency
- Researched and resolved complaints and grievances through meticulous investigation and negotiation, ensuring customer satisfaction
Customer Service Representative
Planet Fitness
08.2017 - 01.2021
- Enhanced client satisfaction by streamlining response strategies for inquiries and concerns
- Maintained accurate client records, optimizing support processes for efficiency
- Implemented customer service protocols, improving service quality and providing comprehensive product knowledge
Education
No Degree - Biology
Lakeland Community College
Willoughby, OHSkills
- Attention to detail
- Conflict resolution
- Customer focus
- Coaching and mentoring
- Performance improvement
- Performance monitoring
- Quality control
- Schedule management
- Workplace safety
- Client communication
- Client service
- Client support
Accomplishments
- Achieved 3rd by completing the month of October in green metrics with accuracy and efficiency.
- Achieved most satisfied customers through effectively helping with enrolling customers to account center.
Timeline
Team Lead
Bread Financial
10.2022 - 10.2024
Claims Adjudicator
Robert Half
03.2021 - 12.2021
Customer Service Representative
Planet Fitness
08.2017 - 01.2021
No Degree - Biology
Lakeland Community College
Similar Profiles
Luis QuinonesLuis Quinones
Regional Engagement Manager at Bread FinancialRegional Engagement Manager at Bread Financial
Sasha Walker-HindsSasha Walker-Hinds
Senior Customer Service & Partner Support Specialist at Bread FinancialSenior Customer Service & Partner Support Specialist at Bread Financial
Sagar AdhikariSagar Adhikari
Executive Support at Bread FinancialExecutive Support at Bread Financial
Steve KaneSteve Kane
Account Protection Supervisor at Bread FinancialAccount Protection Supervisor at Bread Financial
Kylee RekstenKylee Reksten
Material Handler at Component Repair Technologies Inc.Material Handler at Component Repair Technologies Inc.