Samantha Audas
Gonzales,Louisiana
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
5
5
years of professional experience
Work History
Leasing Consultant
Avenue5 Residential
01.2024 - Current
- Assisted in the management of properties comprising 336 units, ensuring high occupancy rates and tenant satisfaction.
- Coordinated leasing activities, including showing units, screening applicants, and negotiating lease terms.
- Oversaw maintenance and repair projects, ensuring timely completion and adherence to budget constraints.
- Handled tenant inquiries and concerns promptly and professionally, maintaining positive tenant relations.
- Prepared financial reports, budgets, and forecasts for property owners and management.
Leasing Consultant
Westdale Real Estate Investment & Management
06.2021 - 12.2023
- Guided potential renters on tours of available units and followed up on leads.
- Performed background checks, credit checks, and other responsibilities to qualify prospective renters.
- Prepared leasing documents in compliance with property standards and regulations.
- Handled the collection of rent payments, security deposits, and application fees.
- Managed approximately 40 incoming calls, emails, and faxes per day from customers.
Customer Success and Service Delivery Manager
Planet Lincoln - Lovefield
08.2020 - 06.2021
- Oversaw the operation and maintenance of the company's fleet of vehicles, managing vehicle acquisition and disposal.
- Coordinated maintenance and repairs, optimizing fleet efficiency and utilization.
- Utilized industry-specific software programs efficiently to manage work orders, invoices, and customer information.
- Collaborated with drivers, maintenance staff, and other departments to ensure smooth fleet operations.
- Manged 27 Loaner vehicles and 20+ drivers.
- Increased repeat business with exceptional customer service skills and follow-up calls to ensure satisfaction.
Education
High School Diploma -
Van High School
Van06.2015
Skills
Customer Service
Fair Housing Regulations
Building rapport
Fair housing policies
Lease Agreements
File Management
CRM Software
Phone and Email Etiquette
Application processing
Sales Techniques
Creative Problem-Solving
Closing Techniques
Database Management
Timeline
Leasing Consultant
Avenue5 Residential
01.2024 - Current
Leasing Consultant
Westdale Real Estate Investment & Management
06.2021 - 12.2023
Customer Success and Service Delivery Manager
Planet Lincoln - Lovefield
08.2020 - 06.2021
High School Diploma -
Van High School
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