Samantha Avant
Florissant,MO
Summary
Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.
Professional retail management professional with proven track record in leading store operations and driving sales growth. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training, coupled with excellent problem-solving and communication skills. Enthusiastic about creating positive shopping experience and optimizing store performance.
Overview
9
9
years of professional experience
Work History
Store Manager
Ross Dress For Less
Florissant, MO
09.2022 - 08.2024
- Provided leadership and motivation to team members to increase productivity and efficiency within the store.
- Trained staff on proper cash handling procedures including daily deposits, credit card payments, and end-of-day reconciliation of register funds.
- Interviewed and hired prospective employees according to team needs.
- Conducted regular performance reviews with staff to ensure job expectations were met or exceeded.
- Set sales targets and budgets for team leads and employees to follow.
- Solved problems and resolved conflicts for team members and customers.
Assistant Manager
Ross Dress For Less
Florissant, MO
02.2019 - 09.2022
- Trained new employees in product knowledge, customer service protocols, cash handling procedures, and safety regulations.
- Resolved customer complaints quickly and effectively while maintaining a high level of professionalism.
- Helped oversee the daily operations of the store, managing staff and inventory.
- Maintained hands-on knowledge of job roles and regularly stepped in to perform business duties.
Front End Supervisor
Ross Dress For Less
Florissant, MO
06.2017 - 12.2019
- Trained and mentored team members to achieve front-end operational goals.
- Resolved customer inquiries and complaints in a timely and professional manner.
- Kept checkout areas clean and organized by delegating tasks to team members.
- Coached and mentored team members to ensure proper performance and customer relations skills.
- Planned, organized, and controlled operations of front-end area.
- Arranged merchandise to make attractive displays.
- Authorized payments and merchandise returns.
- Assigned employees to specific duties.
Area Manager
Ross Dress For Less
Florissant, MO
12.2017 - 02.2018
- Evaluated employee performance regularly through one-on-one meetings and quarterly reviews.
- Resolved customer complaints quickly and efficiently by identifying root causes of issues.
- Established relationships with local businesses in order to create marketing partnerships.
- Oversaw daily operations including scheduling, cash handling, merchandising, inventory management, loss prevention.
- Accomplished goals by establishing priorities and organizing workload to meet deadlines.
Cash Office Associate
Ross Dress For Less
Florissant, MO
06.2015 - 10.2016
- Processed and maintained currency by completing daily audits of external vault.
- Generated and analyzed daily reports relating to cash deposits and register operations.
- Prepared bank deposits and change orders in accordance with company policies.
- Efficiently balanced the daily register totals and reconciled discrepancies.
- Performed regular audits of cash drawers to ensure accuracy of funds at start and close of shift.
- Proficiently handled large volumes of cash transactions in an organized and timely fashion.
- Trained new staff members on proper cash routines, procedures and requirements.
- Collaborated with loss prevention to reduce shrink and theft from business.
- Processed credit card and check payments accurately according to established policies.
- Kept work area clean, neat, and orderly throughout the day.
- Protected funds by preparing and delivering daily deposits to local bank.
- Maintained accurate records of all transactions in accordance with company policy.
- Performed general office duties, such as filing, answering telephones, and handling routine correspondence.
- Received, record and bank cash, checks, and vouchers.
- Reconciled records of bank transactions.
Sale Floor Associate
Ross Dress For Less
Florissant, MO
10.2015 - 06.2016
- Maintained a positive attitude at all times even during high stress situations.
- Developed effective communication skills while responding to customer inquiries and resolving conflicts in a timely manner.
- Demonstrated flexibility by adjusting work schedule based on changing needs of the business.
- Stayed informed about new products available in store so that I could answer customer questions accordingly.
- Followed company guidelines for handling returns or exchanges promptly without compromising customer satisfaction levels.
- Maintained a clean and organized work area.
- Ensured all work was completed to the highest standard and in adherence to safety regulations.
Education
High School Diploma -
Normandy High
Saint Louis , MO05.2008
Skills
- Shift Scheduling
- Payroll Management
- Loss Prevention
- Supply Ordering
- Flexible Schedule
- Store Opening and Closing
- Bank and Safe Deposits
- Store displays
- Employee Scheduling
- Accurate Cash Handling
- Attention to Detail
- Competitor Monitoring
- Hourly shift management
- Employee Training
- Accurate money handling
- Inventory Management
- Cash Management
- Customer Service
- Friendly and Positive
- Problem-Solving
- Sales Forecasting
Timeline
Store Manager
Ross Dress For Less
09.2022 - 08.2024
Assistant Manager
Ross Dress For Less
02.2019 - 09.2022
Area Manager
Ross Dress For Less
12.2017 - 02.2018
Front End Supervisor
Ross Dress For Less
06.2017 - 12.2019
Sale Floor Associate
Ross Dress For Less
10.2015 - 06.2016
Cash Office Associate
Ross Dress For Less
06.2015 - 10.2016
High School Diploma -
Normandy High