Samantha Avery
New Braunfels,TX
Summary
Experienced small business owner specializing in e-commerce and customer service. Skilled in launching online storefronts and driving sales through social media marketing. Known for problem-solving and dedication to customer satisfaction, consistently leading to revenue growth.
Overview
19
19
years of professional experience
1
1
Certificate
Work History
Small Business Owner
Avery Company
New Braunfels, TX
11.2016 - Current
- Launched and managed successful online storefronts to drive business growth.
- Maintained accurate inventory records to streamline operations.
- Prepared comprehensive product listings for sales.
- Developed and implemented social media campaigns to boost product visibility.
- Created visual content for online marketing campaigns to drive sales through social media.
- Collaborated with suppliers to ensure the timely delivery of critical materials.
- Provided exceptional customer service and received commendations for outstanding customer satisfaction.
- Oversaw financial operations, ensuring precise documentation of transactions.
- Optimized approaches for more reliable and precise product regulation.
- Researched similar businesses to determine competitive advantages.
- Set pricing structures according to market analytics, and emerging trends.
- Analyzed sales data to optimize pricing strategies and increase revenue.
- Consistently achieved required deadlines.
Hairstylist
Sport Clips
Spring, TX
07.2013 - 12.2014
- Participated in updated industry trend training to increase customer satisfaction and attract new demographics.
- Tailored hair care solutions by analyzing client preferences.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Assistant Manager
Sport Clips
The Woodlands, TX
12.2010 - 04.2012
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Strategically positioned products to maximize sales.
- Effectively addressed and settled customer concerns promptly.
- Maintained accuracy in closing out transactions and conducting bank runs.
Chemical Specialist Hairstylist
Toni & Guy Hairdressing
The Woodlands, TX
04.2010 - 11.2010
- Provided expert advice to clients for achieving desired results.
- Participated in advanced classes focused on current trends in chemical service practices.
- Ensured client satisfaction through excellent customer service.
Hairstylist
Sport Clips
The Woodlands, TX
03.2008 - 04.2010
- Styled and designed traditional and contemporary hairstyles for men and boys daily.
- Maintained cleanliness of the workstation by sanitizing tools and equipment between uses.
- Operated cash registers to receive payments from patrons.
- Suggested products leading to higher sales.
Hairstylist
Texas Hair Team
Spring, TX
05.2007 - 03.2008
- Selected hair colors, products, and services based on customer preference and individually designed hair care plan.
- Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
- Developed and implemented customer service standards to ensure quality customer service.
2006
Texas Hair Team
Spring, TX
04.2006 - 05.2007
- Greeted customers, answered general questions and directed to appropriate locations.
- Responded to phone inquiries and set appointments.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Operated cash register and POS system to receive payment by cash, check and credit card.
Education
High School Diploma -
Klein Collins High School
Spring, TX05-2007
Some College (No Degree) - General Studies
Lone Star Community College
The Woodlands, TXSkills
- E-commerce management
- Business marketing
- Inventory management
- Special promotions planning
- Content creation
- Social media marketing
- Customer service
- Customer retention
- Problem solving
- Quality assurance
- Multitasking
- Financial management
Accomplishments
- Consistent Etsy Star Seller
- Etsy staff picks
- Etsy Best sellers
Certification
- Cosmetology operator license 2007
Languages
Spanish
Professional
Timeline
Small Business Owner
Avery Company
11.2016 - Current
Hairstylist
Sport Clips
07.2013 - 12.2014
Assistant Manager
Sport Clips
12.2010 - 04.2012
Chemical Specialist Hairstylist
Toni & Guy Hairdressing
04.2010 - 11.2010
Hairstylist
Sport Clips
03.2008 - 04.2010
Hairstylist
Texas Hair Team
05.2007 - 03.2008
2006
Texas Hair Team
04.2006 - 05.2007
High School Diploma -
Klein Collins High School
Some College (No Degree) - General Studies
Lone Star Community College
References
References available upon request.
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