Samantha Baker
Derby,NY
Summary
Detail‑oriented administrative professional with experience managing daily office operations and maintaining efficient workflows. Skilled in organization, scheduling, and resource coordination to support team productivity and operational success. Brings strong communication and leadership abilities, along with proficiency in office software and process management, to ensure smooth, reliable administrative support.
Overview
12
12
years of professional experience
Work History
Office Manager
Certified Pest Solutions, Inc.
Blasdell, NY
03.2018 - Current
- Managed daily office operations, ensuring efficient workflow and communication among staff.
- Oversaw daily office operations, ensuring smooth communication and workflow across departments.
- Oversaw scheduling and coordination of appointments for pest control services.
- Developed and implemented office policies to enhance productivity and compliance.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
Cashier Team Lead
West Herr Subaru Kia
Orchard Park, NY
08.2018 - 06.2020
- Managed high-volume accounts to ensure timely collections and minimize delinquency rates.
- Maintained accurate cash drawers and reconciled discrepancies daily.
- Trained new staff on register operations and store policies.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Trained and mentored new cashiers, fostering a collaborative and high-performance team environment.
- Implemented improved cash handling procedures, reducing discrepancies and enhancing accuracy.
Office Assistant
Suburban Pest Control, Inc.
03.2014 - 01.2017
- Managed customer inquiries, providing timely responses and maintaining high satisfaction levels.
- Developed and maintained filing systems, enhancing document retrieval processes and organization.
- Coordinated scheduling and logistics for pest control services, optimizing technician routes and service efficiency.
- Managed scheduling and coordination of appointments for pest control services.
- Managed customer inquiries via phone and email, providing timely responses and solutions.
- Organized office operations to enhance workflow and improve efficiency.
Education
High School Diploma -
Cheektowaga Central High School
Cheektowaga, NY06-2007
Skills
- Customer service
- Office management
- Organizational skills
- Data entry
- Billing
- Scheduling and calendar management
- Document management
- Account reconciliation
- Relationship building
- Scheduling coordination
- Human resources
- Staff hiring
Accomplishments
- Computer literate (can type 65 words per minutes) and proficient with most PC based programs such as Word, Outlook and more.
- I am capable and experienced with communicating to a range of people including customers, managers and co-workers.
- Exercise excellent problem solving skills and have the ability to think quickly under pressure.
- I am a highly driven individual and motivated to achieve success.
- Have the capability to set goals and meet deadlines.
Timeline
Cashier Team Lead
West Herr Subaru Kia
08.2018 - 06.2020
Office Manager
Certified Pest Solutions, Inc.
03.2018 - Current
Office Assistant
Suburban Pest Control, Inc.
03.2014 - 01.2017
High School Diploma -
Cheektowaga Central High School