Samantha Balzano
Manahawkin,NJ
Summary
Versatile Assistant General Manager with 12 years of experience overseeing daily restaurant operations. Decisive planner and analytical problem solver with skill in managing teams to meet stringent objectives. Personable and collaborative demeanor demonstrated through polished communication and willingness to apply team feedback to resolve challenges.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Assistant General Manager
Doherty Enterprises-Applebees
Manchester Township, New Jersey
06.2004 - Current
- Resolved problems promptly to elevate customer approval.
- Handled cash accurately and prepared deposits.
- Motivated, trained and disciplined employees to maximize performance.
- Managed team schedule with eye for coverage needs and individual strengths.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Enforced quality assurance protocols to deliver ideal customer experiences.
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Mentored and motivated team members to achieve challenging business goals.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
- Built customer loyalty by promoting guest loyalty programs and products according to customer needs and budget.
Prep Cook
TGIF Fridays
Manahawkin, New Jersey
06.2003 - 06.2004
- Maintained clean, hygienic kitchen workspace by sweeping, mopping and taking out trash.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Washed, peeled and cut fruits and vegetables in advance to save time on food preparation.
- Preserved freshness of food by storing food in designated containers and storage areas within freezer or refrigerator.
Education
Bachelor of Science - Business Manage- Specialized in Hospitality
Richard Stockton College
Pamona, NJSkills
- Business Operations Knowledge
- Originality and Creativity
- Mathematical Calculation and Reasoning
- Sales Promotion
- Management Training
- Performance Monitoring and Evaluation
- Training and Development Skills
- Strategic Planning Skill
- Problem Anticipation and Resolution
- Corrective Actions
- Hiring and Onboarding
- Team Leadership Expertise
Accomplishments
Employee of the year 2006
Training Manager of the year 2016
Certification
Servsafe certified 2017-2022
Timeline
Assistant General Manager
Doherty Enterprises-Applebees
06.2004 - Current
Prep Cook
TGIF Fridays
06.2003 - 06.2004
Bachelor of Science - Business Manage- Specialized in Hospitality
Richard Stockton College
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