SAMANTHA BARON
Saratoga Springs,UT
Summary
Dynamic manager at Five Guys with a proven track record of delivering exceptional customer service and leading high-performing teams. Expertise in mentoring new employees and effectively resolving customer complaints has resulted in a 20% increase in satisfaction. Strong decision-making and time management skills optimize operations and enhance overall team performance. Recognized for cultivating a collaborative and efficient work environment that drives success and promotes employee engagement.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Shift Manager
Five Guys Burger And Fries
American Fork, UT
03.2025 - Current
- Mentored and trained new employees on company policies and procedures.
- Provided support for customers by addressing complaints quickly and efficiently, displaying exceptional customer service skills.
- Managed daily operations including scheduling and budgeting, exhibiting excellent multitasking capabilities.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Education
High School Diploma -
Westlake
Saratoga Springs, UT05.2025
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Staff management
- Verbal and written communication
- Cash handling
- Employee training
- Customer service focus
- Training and mentoring
- Punctual and reliable
Certification
- Phlebotomy
- IV
- CPR/AED
- ServSafe Manager Certified
Timeline
Shift Manager
Five Guys Burger And Fries
03.2025 - Current
High School Diploma -
Westlake
High Honor Roll 4.0 GPA
Maintained a 4.0 GPA at Westlake High School
Phlebotomy Training Specialist
Has satisfactorily completed the course in Phlebotomy training, which includes techniques and performance of all forms of venipunctures, and has demonstrated competence to perform these procedures in a workplace setting.