Samantha Berbrier
Summary
Motivated college student pursuing a bachelor's degree in hospitality management on the event management track. Possess customer service principles and event experience. Demonstrated ability working within fast-paced, collaborative settings. Eager to contribute to team success and apply interpersonal skills in a hospitality environment.
Overview
4
4
years of professional experience
Work History
Server
The Ledges Golf and Country Club
05.2024 - 08.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Cultivated warm relationships with regular customers.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Explained menu items and suggested appropriate options for food allergy concerns.
Server
The Ledges Golf and Country Club
05.2023 - 08.2023
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Retail Sales Associate
Palmetto Moon
04.2022 - 08.2022
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
Baker
Crumbl Cookies
05.2021 - 12.2021
- Operated and maintained bakery equipment, including ovens and mixers.
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
- Provided excellent customer service, answering questions about products and offering personalized recommendations based on individual preferences.
- Trained and supervised new employees on bakery operations and procedures.
Barista
Dunkin' Donuts
06.2020 - 04.2021
- Maintained a clean and organized workspace for optimal productivity and safety.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
Education
Bachelor of Science - Hospitality Management
Auburn University
Auburn, AL05.2026
High School Diploma -
Virgil Grissom High School
Huntsville, AL05.2022
Skills
Strong Work Ethic
Exceptional customer service
Problem-Solving
Efficient multitasking capabilities
Timeline
Server
The Ledges Golf and Country Club
05.2024 - 08.2024
Server
The Ledges Golf and Country Club
05.2023 - 08.2023
Retail Sales Associate
Palmetto Moon
04.2022 - 08.2022
Baker
Crumbl Cookies
05.2021 - 12.2021
Barista
Dunkin' Donuts
06.2020 - 04.2021
Bachelor of Science - Hospitality Management
Auburn University
High School Diploma -
Virgil Grissom High School
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