Samantha Berends
Grand Rapids,MI
Summary
Results-driven sales and project management professional with expertise in account management, digital solutions, and team leadership. Skilled in driving revenue growth, building strong client relationships, and streamlining operations to deliver results in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Inside Sales Representative
New Life Parts Center
04.2024 - Current
- Manage an account book valued at over $5.5 million.
- Build and maintain strong relationships with key accounts, driving sales growth and customer retention.
- Skilled at upselling products and maintaining customer rapport in challenging situations.
Project Manager
Trailer Central
11.2022 - 02.2024
- Assisted customers with designing and launching their websites, ensuring projects met timelines.
- Launched over 100 new websites by configuring DNS records (A and NS) and hosting platforms.
- Collaborated with design and development teams to manage customer requests and updates.
- Set up inventory systems for customer websites and trained clients on marketing tools.
- Headed DMS offboarding project, coordinating with development and account management teams.
Floor Supervisor
Tommy Hilfiger, Tanger Outlets
06.2016 - 08.2021
- Assisted customers with product knowledge and personalized shopping experiences.
- Created unique mannequin and window displays that were used region-wide.
- Managed store operations including audits, sales reporting, and opening/closing paperwork.
- Approved 30+ timecards weekly for payroll and created weekly staff schedules.
- Recognized for strong visual merchandising and leadership skills.
Education
General Marketing
Davenport University
Marketing, Minor: Psychology
Kalamazoo Valley Community College
Skills
- Time & Workforce Management: Kronos timecard system, scheduling, payroll
- Digital Marketing & Analytics: Google Analytics, Google Tag Manager, SEO fundamentals
- Technology: Google Workspace (Docs, Sheets, Drive), Microsoft Word, Excel, Ringcentral, M3, Salesforce
- Web Development Knowledge: Website domains, DNS configuration, site launches
- Professional Strengths: Remote collaboration, cross-department teamwork, partner relations
- Sale Expertise: Upselling, account management, customer rapport building
- Exceptional customer service
- Cheerful and energetic
- Relationship development
- Adept multi-tasker
- Superior organizational skills
- Email and phone etiquette
Timeline
Inside Sales Representative
New Life Parts Center
04.2024 - Current
Project Manager
Trailer Central
11.2022 - 02.2024
Floor Supervisor
Tommy Hilfiger, Tanger Outlets
06.2016 - 08.2021
Marketing, Minor: Psychology
Kalamazoo Valley Community College
General Marketing
Davenport University
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