Samantha Bostic

• Minimized instances of missing or incomplete documentation by implementing a thorough file review process prior to submission for processing.
• Enhanced borrower satisfaction by providing exceptional customer service throughout the entire loan process.
• Maintained compliance with federal lending regulations by staying up-to-date on industry changes and adhering to company policies.
• Demonstrated adaptability when handling various types of loans, including conventional mortgages, FHA loans, VA loans, and commercial financing options.
• Communicated with clients, processing teams and other third parties to achieve prompt loan closings.
• Analyzed loan applications and credit reports to determine loan eligibility and risk level.
• Followed up with clients on missing loan documents, providing guidance on best way to complete application process.

Same as Fairway, our team left CrossCountry and moved to Fairway. Job Title changed, but Job did not

• Very organized, great helper to plan events and schedule meetings.
• Followed all company policies and procedures to deliver quality work.
• Listened and responded to customer requests and forwarded necessary information to superiors.
• Oversaw daily operations of a busy office environment, ensuring tasks were completed efficiently and accurately.
• Assisted with staff training to enforce quality, safety and sanitation guidelines.
• Maintained database systems to track and analyze operational data.

• Greeted customers entering store and responded promptly to customer needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
• Worked closely with shift manager to solve problems and handle customer concerns.
• Provided backup support for other departments when needed, showcasing versatility within the retail environment.