Samantha Brouillette
Annville,PA
Summary
Reliable and upbeat sales associate, successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
3
3
years of professional experience
Work History
Sales Associate
JhettSet Closet Consignment
1251 East Chocolate Avenue
08.2023 - Current
- Work with and checkout 20+ consigning customers daily.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise. Prepared merchandise for sales floor by pricing or tagging.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Horse Training and Sales
Cindy Bohn
61 Bullfrog Road, Grantville, PA
09.2020 - 07.2023
- Managed barn of 25+ horses year round.
- Prepared and rode/presented horses to potential buyers/customers.
- Answered customer questions about horse's history, show record, quirks, ect.
- Asked customers questions to evaluate their needs to be able to give and present other options.
- Communicated in detail with customers and set up appointments.
- Made lasting relationships with customers, giving them confidence and trust to come back and buy again.
- Trained new workers to meet our expectations and how we operate.
- Prepared horses for riding, competitions and shows to condition animals to perform at best.
- Mucked out stables, swept yard and stacked feed and bedding to foster clean and comfortable environment for animals.
- Kept records of vaccinations, worming and shoeing to maintain animal health.
- Monitored animals for signs of disease, illness, or injury and communicated concerns to owners.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Prepared and administered medications and treatments as prescribed by veterinarian.
- Trained animals in behavioral compliance or other special routines or commands.
- Performed basic wound care and other medical aid, working with veterinarians to handle advanced cases.
Education
High School Diploma -
Susquehanna Valley Homeschool Diploma Program, Inc
5714 Potteiger Avenue, Harrisburg, PA 1711207.2024
Skills
- Customer Needs Assessment
- Sales Development
- Complex Problem-Solving
- Client Service
- Sales Training
- Excellent communication
- Attention to detail
- Adaptability
Timeline
Sales Associate
JhettSet Closet Consignment
08.2023 - Current
Horse Training and Sales
Cindy Bohn
09.2020 - 07.2023
High School Diploma -
Susquehanna Valley Homeschool Diploma Program, Inc