Samantha Brown
Houston,TX
Summary
Experienced Certified Senior Pharmacy Technician knowledgeable in all facets of pharmacy operations, eager to bring talent and expertise to Memorial Hermann. Successful in quickly and accurately filling prescription orders and building relationships with customers for sustained business growth and customer retention. Team-oriented and dedicated to collaboratively delivering exceptional customer service.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Senior Certified Pharmacy Technician
Walgreens
06.2018 - Current
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted, measured and compounded medications following standard procedures.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Reviewed and verified customer information and insurance provider information.
- Supervised eight pharmacy technicians and coordinated day-to-day assignments.
- Restocked automated medication dispensing equipment.
- Answered patients' questions and troubleshot prescription issues.
- Collected co-payments or full payments from customers.
- Prepared bottle labels.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Maintained relationships with physicians.
Resident Assistant
Colonial Oaks Assisted Living And Memory Care
05.2017 - 06.2018
- Responded to room transfers, incident reports, and maintenance requests.
- Attended, participated, and contributed to monthly staff meetings addressing resident needs.
- Assisted 1residents in preparing for activity and social programs.
- Assisted residents with daily dental and mouth care, bath functions, and hair care.
- Mediated conflict resolution with roommates and other residence hall members to promote peace, order and positive relationships.
Customer Service Associate Cashier
Walgreens
02.2014 - 12.2016
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Checked personal identifications during alcohol and tobacco sales.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Mentored new team members on POS system operation, customer service strategies, and sales goals.
- Used inkjet printer, canvas and metal prints and mat boards to print and mount images.
- Assessed customer needs and examined order contents to identify processing requirements and timelines.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Maintained counter and display areas for cleanliness and organization.
In Home Care Provider
Private Duty In-Home Care
11.2012 - 02.2014
- Assisted patients with personal requirements for housekeeping and grooming assistance.
- Helped clients maintain optimal health by overseeing medication administration and doctor's appointments.
- Assisted patients with self-administered medications.
- Entertained, conversed, and companionship
Education
No Degree - Medical Assistant
Everest Institute
Houston, TX02.2010
Skills
- Manual and Automated Medication Dispensing
- Advanced Math Skills
- Team Collaboration
- Minimal Prescription Compounding
- Assisting Pharmacists
- Problem-Solving Skills
Certification
- Certified Pharmacy Technician Registered with the Texas State Board Of Pharmacy
- Adult,Child,and Baby First Aid/CPR/AED Certified
- Immunization Training
Timeline
Senior Certified Pharmacy Technician
Walgreens
06.2018 - Current
Resident Assistant
Colonial Oaks Assisted Living And Memory Care
05.2017 - 06.2018
Customer Service Associate Cashier
Walgreens
02.2014 - 12.2016
In Home Care Provider
Private Duty In-Home Care
11.2012 - 02.2014
No Degree - Medical Assistant
Everest Institute
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