Samantha Brown
Chino Hills,CA
Summary
Hardworking Cocktail Server highly skilled in accurately memorizing and fulfilling complex orders. Positive, upbeat and passionate about providing beverage knowledge to aid patrons in creating unforgettable cocktail experiences. High-energy server skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences.
Overview
4
4
years of professional experience
Work History
Cocktail Server/Server
Barney's Beanery
Pasadena, CA
08.2023 - Current
- Greeted guests and provided menus.
- Communicated with customers to take drink orders accurately.
- Prepared and served alcoholic beverages in accordance with company standards.
- Monitored guest consumption of alcohol and intervened as needed according to established guidelines.
- Cleared tables quickly after guests departed.
- Provided exceptional service to high volume of daily customers.
- Recommended and served alcoholic beverages to patrons during high-volume shifts.
- Created rapport with new and returning patrons to foster guest satisfaction.
- Took drink orders from tables and bar area and relayed to bartenders.
- Suggested cocktail choices based on customer preference, daily specials and inventory availability.
- Checked identification prior to serving.
Server
The Cheesecake Factory
Santa Monica, CA
10.2020 - 05.2023
- Adhered to state liquor regulations to serve alcohol safely
- Assisted in training new servers.
- Followed safety, sanitization and food handling guidelines
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Demonstrated hospitality and customer service while greeting tables
- Supported bussers with table-cleaning during high-volume shifts
- Informed customers of ingredients and allergens to support sensible menu choices
- Satisfied customers with fast, friendly food service
- Achieved sales goals by promoting high-profit items and daily specials
- Practiced safe alcohol service procedures, checking identification and monitoring guests for overconsumption.
Education
Bachelor of Arts (B.A.) - Theatre -
Cal Poly Pomona
Skills
- Food safety oversight
- Guest engagement
- Team member support
- High-Volume Dining
- Order Accuracy
- Tableside Service
- Cleaning and Sanitization
- Point of Sale (POS) System Operations
- ABC Regulations
Languages
English, Native
Timeline
Cocktail Server/Server
Barney's Beanery
08.2023 - Current
Server
The Cheesecake Factory
10.2020 - 05.2023
Bachelor of Arts (B.A.) - Theatre -
Cal Poly Pomona
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