Samantha Brunette
Summary
Wellness-minded leader with exceptional customer services skills. In-depth knowledge in how to translate insurance benefits including copays, coinsurance, and deductibles into comprehendible terms. Detailed-oriented candidate who is successful at managing time and collaborating teams to ensure high quality care. Compassionate and empathic human who cares deeply about the importance having access to mental health services.
Overview
17
17
years of professional experience
Work History
Service Advocate
Aetna
Remote
11.2023 - Current
- Supported team members, fostering a collaborative and productive work environment.
- Demonstrated empathy and active listening skills when dealing with frustrated customers, diffusing tense situations effectively.
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Enhanced client retention through exceptional service delivery and proactive communication.
- Exceeded performance metrics consistently by prioritizing tasks effectively and efficiently.
Store Clerk
Healthway Nutrition
Escanaba, MI
01.2020 - 11.2023
- Responded promptly to customer inquiries via phone or email, providing accurate information and resolution as necessary.
- Performed cash, card and check transactions to complete customer purchases.
- Provided backroom support by organizing incoming shipments, tagging merchandise correctly, and restocking shelves as needed.
- Enhanced customer satisfaction by providing efficient and knowledgeable assistance in product selection and locating items.
Certified Yoga Teacher/Owner
Samadhi Studio
Escanaba, MI
09.2021 - 06.2023
- Utilized social media platforms effectively for increased brand awareness and visibility among potential clients online communities.
- Oversaw financial management tasks such as budgeting, accounting, payroll processing, and invoicing.
- Instructed students in breathing, meditation and yoga poses to improve strength and flexibility.
- Planned, set up and led yoga classes for beginner through advanced practitioners.
- Promoted mindfulness and stress reduction through guided meditation practices during each session.
Entrepreneur
Samantha Brunette Coaching
Gladstone, MI
10.2017 - 09.2021
- Created and maintained a supportive online presence through the establishment of a life coaching blog, social media accounts, and an informative website.
- Evaluated client progress using established metrics and adjusted coaching strategies as needed for optimal results.
- Streamlined administrative processes within the practice including appointment scheduling systems implementation or invoicing procedures improvements.
- Supported clients in overcoming personal challenges by applying solution-focused coaching methodologies and evidence-based techniques.
- Fostered strong client relationships through empathetic listening skills, non-judgmental support, and genuine interest in client success.
Home Supervisor
Bridgewood (UPCAP)
Escanaba, MI
11.2014 - 11.2016
- Supervised a staff of over 15 employees.
- Conducted regular evaluations of staff performance, identifying areas for improvement as well as recognizing exceptional contributions towards creating a positive living environment for residents.
- Maintained compliance with state regulations through thorough record-keeping, documentation, and reporting.
- Collaborated with healthcare professionals to provide comprehensive support for residents with complex needs.
- Increased overall resident well-being through close monitoring of physical health concerns and emotional needs.
- Managed household budgets, ensuring funds were allocated effectively for various expenses.
Assistant Manager
Adult Learning Systems
Gladstone, MI
01.2012 - 11.2014
- Assisted in supervising a staff of 15+ employees.
- Contributed to the development of resident life skills by providing guidance and assistance with daily living tasks, such as meal preparation and grocery shopping.
- Assisted Group Home Manager in managing employee scheduling efficiently while minimizing overtime expenses.
- Maintained detailed records of resident behaviors, medication administration, and incident reports to ensure accurate documentation for regulatory purposes.
- Trained new staff members in group home policies and procedures, contributing to a knowledgeable and consistent team.
- Served as an advocate for individuals residing at the group home during interactions with external service providers or community resources.
- Supported residents' physical health by coordinating medical appointments and follow-up care as required by their individualized health plans.
Direct Care Worker
Adult Learning Systems
Gladstone, MI
09.2007 - 01.2012
- Delivered exceptional service by prioritizing client safety while maintaining confidentiality according to HIPAA guidelines.
- Facilitated recreational activities for patients that promoted socialization, physical activity, and cognitive stimulation.
- Maintained detailed records of patient progress, ensuring accurate information was readily available for healthcare providers and family members.
- Managed challenging behaviors effectively using appropriate de-escalation techniques and crisis intervention strategies when necessary.
- Administered medications accurately and promptly, adhering to medication schedules and physician instructions.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Collaborated closely with other direct care workers in coordinating seamless shift transitions pertaining to ongoing care requirements.
Education
Certified Yoga Teacher - 200 hour -
Welcome Om
Hamilton, ON06.2021
Associates in Applied Science - Human Services Program -
Bay College
Escanaba, MI05.2008
Skills
- Decision-making skills
- Customer service background
- Complaint Handling
- Complex Problem-Solving
- Insurance Coverage Verification
- Exceptional communication
- Medical Terminology
- Data Entry
- HIPAA Guidelines
- Administration and management
Professional References
- Paula Sturm, Store Manager, (906)786-2320
- Angela Artley, (Former) Group Home Supervisor, (906)420-0615
- Rick Clifton, (Former) Administrator, (906)241-0726
Timeline
Service Advocate
Aetna
11.2023 - Current
Certified Yoga Teacher/Owner
Samadhi Studio
09.2021 - 06.2023
Store Clerk
Healthway Nutrition
01.2020 - 11.2023
Entrepreneur
Samantha Brunette Coaching
10.2017 - 09.2021
Home Supervisor
Bridgewood (UPCAP)
11.2014 - 11.2016
Assistant Manager
Adult Learning Systems
01.2012 - 11.2014
Direct Care Worker
Adult Learning Systems
09.2007 - 01.2012
Certified Yoga Teacher - 200 hour -
Welcome Om
Associates in Applied Science - Human Services Program -
Bay College