Samantha Camarena
Palmdale,CA
Summary
Proven professional with a track record of enhancing customer satisfaction at Yard House Restaurant through exceptional communication and multitasking proficiency. Adept at managing high-pressure situations and maintaining confidentiality, showcasing a blend of hard and soft skills. Demonstrates a customer-oriented approach, ensuring seamless service delivery and team collaboration.
Overview
3
3
years of professional experience
Work History
Host
Yard House Restaurant
Palmdale, CA
05.2022 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Secretary
Camarena Landscapes
Palmdale, CA
05.2021 - 09.2022
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
Education
Psychology
Antelope Valley College
Lancaster, CALancaster High School
Lancaster, CA06.2021
Skills
- Customer Service
- Team Collaboration
- Multitasking proficiency
- Effective Time Management
- Team player mentality
- Detail Oriented
- Server Support
- Exceptional communication
- Adaptable to change
- Foreign language skills
- Cleaning and sanitation
- Phone Etiquette
- Team Player
- Reliable and Trustworthy
Timeline
Host
Yard House Restaurant
05.2022 - Current
Secretary
Camarena Landscapes
05.2021 - 09.2022
Psychology
Antelope Valley College
Lancaster High School