Samantha Casillas
Maple Grove,MN
Summary
Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.
Overview
5
5
years of professional experience
Work History
Specialty Department Supervisor
The Home Depot
06.2023 - Current
- Partnered with merchandising team to plan and execute floor moves, merchandise placement, and overall sales set-up.
- Created and enforced department policies, procedures and standards to establish productivity and quality.
- Accomplished multiple tasks within established timeframes.
- Took ownership of customer issues and followed problems through to resolution.
Operations Department Supervisor
The Home Depot
10.2022 - 06.2023
- Handled cash register, returns and refunds.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Managed customer inquiries and complaints in polite and professional manner.
- Cultivated interpersonal skills by building positive relationships with others.
Service Desk Lead
The Home Depot
02.2019 - 10.2022
- Addressed user customer service concerns and decided when to escalate problems to specialist team members.
- Trained customer service representatives on procedures, applications, and systems using training strategies.
- Responded to user operational issues with desktop computers, laptops and mobile electronic devices to enable problem resolution.
- Performed bookkeeping activities, such as keeping counts of all online and store orders.
Education
BBA - International Buisness
Metropolitan State University
Saint Paul, MN05.2025
Skills
- Policy and Procedure Adherence
- Business Development and Planning
- Inventory and Supply Management
- Sales Expertise
Languages
Spanish
Native or Bilingual
Timeline
Specialty Department Supervisor
The Home Depot
06.2023 - Current
Operations Department Supervisor
The Home Depot
10.2022 - 06.2023
Service Desk Lead
The Home Depot
02.2019 - 10.2022
BBA - International Buisness
Metropolitan State University
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