Samantha Castillo
San Antonio,TX
Summary
Healthcare IT and Clinical Systems Specialist with 12+ years of experience supporting healthcare organizations through EHR implementation, clinical workflow optimization, provider training, and healthcare operations leadership. Strong background in medication management workflows, clinical documentation, and provider adoption strategies. Experienced in cross-functional collaboration with physicians, nurses, pharmacists, and IT teams to optimize order sets, improve patient safety, and standardize clinical processes. Seeking to contribute expertise as a MEDITECH Expanse Analyst specializing in Order Sets, medication workflows, and clinical systems optimization.
Knowledgeable Solutions Specialist well-versed in current industry, market and product trends. Excellent communication, multitasking and organizational abilities.
Overview
17
17
years of professional experience
Work History
Consulting Provider Solution Specialist
Methodist Healthcare IT&S
04.2021 - Current
- Lead EHR implementation and optimization initiatives across physician practices.
- Serve as Subject Matter Expert for eClinicalWorks and Nuance technologies.
- Collaborate with physicians, nurses, pharmacists, and operational leaders to optimize clinical workflows and medication documentation.
- Design and develop workflow specifications, implementation documentation, and training materials.
- Support order set alignment concepts, ensuring safe and standardized clinical documentation practices.
- Facilitate provider training and drive adoption of optimized workflows and best practices.
- Analyze clinical workflow gaps and recommend process improvements to enhance patient safety and efficiency.
- Lead stakeholder communication and change management initiatives across clinical environments.
Medical Office Supervisor
Cardiology Clinic of San Antonio
01.2017 - 04.2021
- Supervised medical office staff and ensured compliance with clinical workflows and policies.
- Managed eClinicalWorks reporting, workflow analysis, and operational optimization initiatives.
- Coordinated projects to improve clinic efficiency, documentation accuracy, and provider satisfaction.
- Supported providers in workflow optimization and system usage best practices.
- Assisted in training and onboarding staff on clinical systems and processes.
Pharmacy Technician
Walgreens Pharmacy
11.2013 - 12.2016
- Processed prescription orders and refill requests with high accuracy and compliance.
- Supported pharmacists in medication preparation, inventory management, and patient safety protocols.
- Provided patient support and counseling on prescription services and pharmacy workflows.
- Maintained strict adherence to medication safety standards and regulatory requirements.
Unit Supply Specialist
United States Army
04.2009 - 01.2013
- Managed inventory control, logistics operations, and equipment accountability systems.
- Utilized automated supply systems for tracking and operational readiness.
- Ensured accuracy, compliance, and operational efficiency in high-pressure environments.
Education
Associates of Applied Science - Health Information and Technology
Devry University
06-2026
High School Diploma - undefined
Highlands High School
06-2008
Skills
- EHR Implementation (eClinicalWorks)
- MEDITECH Magic Workflow Adaptation
- Clinical Order Set Optimization
- Medication Management Workflows
- Healthcare IT Systems
- Clinical Documentation
- Provider Training & Adoption
- Change Management
- Process Improvement
- Project Coordination
- QA Testing
- Stakeholder Engagement
- Clinical Workflow Analysis
Timeline
Consulting Provider Solution Specialist
Methodist Healthcare IT&S
04.2021 - Current
Medical Office Supervisor
Cardiology Clinic of San Antonio
01.2017 - 04.2021
Pharmacy Technician
Walgreens Pharmacy
11.2013 - 12.2016
Unit Supply Specialist
United States Army
04.2009 - 01.2013
High School Diploma - undefined
Highlands High School
Associates of Applied Science - Health Information and Technology
Devry University
Professional Organizations
HIMSS South Texas Chapter, Vice President of Programs and Education