Samantha Castorena
Mineral Wells
Summary
Proven leader in enhancing customer satisfaction, demonstrated at Whataburger Restaurants by implementing service standards that significantly improved the dining experience. Skilled in inventory control and passionate about team management, I excel in staff scheduling and fostering a customer-oriented atmosphere. Achieved optimal cash flow and positive work environments through effective staff management and engagement strategies.
Overview
13
13
years of professional experience
Work History
Restaurant Manager
Whataburger Restaurants LLC
04.2024 - Current
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash atransactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
Sr Account Clerk
Panama Buena-Vista Union School District
06.2022 - 04.2024
- Contributed to a positive work environment through active participation in team meetings and open communication with colleagues.
- Provided excellent customer service by promptly resolving billing inquiries or disputes.
- Enhanced financial reporting accuracy through meticulous record-keeping and data analysis.
- Established strong relationships with vendors and clients through prompt communication and professional demeanor.
- Managed accounts payable and receivable for timely processing of transactions, resulting in optimal cash flow.
Restaurant Manager
Whataburger Restaurants LLC
03.2012 - 06.2022
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
Education
Weatherford College
Weatherford, TXSkills
- Team Management
- Inventory control and record keeping
- Customer Engagement
- Staff Management
- Passion for customer satisfaction
- Customer-Oriented
- Staff Scheduling
- Adaptable
- Schedule Coordination
Timeline
Restaurant Manager
Whataburger Restaurants LLC
04.2024 - Current
Sr Account Clerk
Panama Buena-Vista Union School District
06.2022 - 04.2024
Restaurant Manager
Whataburger Restaurants LLC
03.2012 - 06.2022
Weatherford College