Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Samantha Castro Garcia

Denver

Summary

Dynamic and customer-focused professional with extensive experience at Elements Massage, excelling in problem resolution and team collaboration. Proven ability to enhance customer satisfaction through exceptional service and drink mixology expertise. Bilingual communicator dedicated to creating memorable experiences and optimizing operations in fast-paced environments.

Overview

2
2
years of professional experience

Work History

WMA

Elements Massage
Greenwood Village
05.2025 - Current
  • Completed day-to-day duties accurately and efficiently.
  • Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.

Barista

Dame Good Drinks
Greenwood Village
02.2025 - Current
  • Prepared and served a variety of coffee beverages to customers.
  • Maintained cleanliness and organization of the coffee shop environment.
  • Prepared mixed drinks by applying advanced mixology knowledge.

Barback

Spice Trade Brewery
Greenwood Village
04.2024 - 01.2025
  • Maintained cleanliness and organization of bar area and equipment.
  • Assisted bartenders in preparing drinks and serving customers.
  • Stocked supplies, including glassware, garnishes, and beverages.
  • Engaged with customers to provide an excellent service experience.
  • Prepared and served a variety of beverages to customers.

Host

Chili's Restaurant
Glendale
06.2023 - 03.2024
  • Greeted and welcomed guests upon arrival to create a positive first impression.
  • Managed seating arrangements to optimize guest flow and minimize wait times.
  • Prepared and packaged to-go orders efficiently for customer pickup.
  • Communicated with kitchen staff to ensure accurate order fulfillment.
  • Assisted customers in selecting menu items for takeout service.

Education

High School Diploma -

Thomas Jefferson High School
Denver, CO
05-2023

Associate of Arts - Marketing

Community College of Denver
Denver, CO

Skills

  • Drink mixology
  • Customer service
  • Order fulfillment
  • Inventory management
  • Team collaboration
  • Sales techniques
  • Problem resolution
  • Bilingual communication

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual
Portuguese
Professional
German
Limited

Timeline

WMA

Elements Massage
05.2025 - Current

Barista

Dame Good Drinks
02.2025 - Current

Barback

Spice Trade Brewery
04.2024 - 01.2025

Host

Chili's Restaurant
06.2023 - 03.2024

High School Diploma -

Thomas Jefferson High School

Associate of Arts - Marketing

Community College of Denver

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