Samantha Champagne
Cumberland,RI
Summary
Dynamic and engaging professional with extensive experience in customer service and team management at Arigna’s Irish Coal Fire Kitchen. Proven ability to enhance customer satisfaction through effective communication and innovative problem-solving. Skilled in training new hires and maintaining workplace safety, consistently fostering a positive environment that boosts team morale.
Overview
7
7
years of professional experience
Work History
Bartender/ Manager
Arigna’s Irish Coal Fire Kitchen
Bellingham, MA
02.2023 - Current
- Fostered strong relationships with regular patrons through personalized service that encouraged repeat business.
- Maintained high standards of cleanliness and safety, ensuring compliance with local health regulations.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
- Provided exceptional customer service, anticipating guests'' needs and exceeding their expectations consistently.
- Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
- Enhanced customer satisfaction by efficiently managing staff and promptly addressing guest concerns.
- Contributed to menu development by suggesting innovative cocktail recipes based on market trends and customer preferences.
- Managed staff scheduling to optimize coverage during peak hours and minimize labor expenses.
- Resolved conflicts among team members quickly and professionally, fostering a positive work environment.
- Boosted team morale through open communication channels, employee recognition initiatives, and team-building activities.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
Lead Preschool Teacher
Doctor Daycare
Cumberland, RI
01.2021 - 07.2023
- Assisted and supervised 20 children through entire school day.
- Established strong relationships with parents through regular communication regarding their child''s progress, fostering increased parental involvement in the educational process.
- Conducted regular parent-teacher conferences to discuss student progress and areas of improvement, encouraging a collaborative approach to education.
- Facilitated hands-on experiences in daily routines to foster critical thinking skills.
- Utilized positive reinforcement techniques when addressing behavioral issues, maintaining a respectful and orderly classroom environment conducive to learning.
- Enhanced preschoolers'' learning experiences by incorporating creative and interactive teaching methods in daily lessons.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Managed classroom materials efficiently, ensuring availability of necessary resources for daily activities and reducing waste.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
Waitress
J Grays Tavern
Cumberland, RI
08.2018 - 02.2023
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Proved successful working within tight deadlines and a fast-paced environment.
Education
Associate Of Arts - General Studies
Community College of Rhode Island
Warwick, RI05.2022
Skills
- Task delegation
- Workplace safety
- Team motivation
- Customer engagement
- Social media marketing
- Policy enforcement
- POS system operation
- Clear and effective communication
- Customer service
- Highly reliable
- Engaging personality
- Cash register operation
- Handling difficult customers
- New hire training
Timeline
Bartender/ Manager
Arigna’s Irish Coal Fire Kitchen
02.2023 - Current
Lead Preschool Teacher
Doctor Daycare
01.2021 - 07.2023
Waitress
J Grays Tavern
08.2018 - 02.2023
Associate Of Arts - General Studies
Community College of Rhode Island