Summary
Overview
Work History
Education
Skills
Timeline
Generic

Samantha Chitwood

Cookeville,TN

Summary

Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

12
12
years of professional experience

Work History

Member Service Representative

Foundever /Usaa campaign
Knoxville, Iowa
01.2023 - 01.2025
  • Answered incoming calls regarding membership benefits and services.
  • Consulted with customers regarding needs and addressed concerns.
  • Credit card services

Sales Associate /Delivery Driver

NAPA Auto Parts - Genuine Parts
Cookeville, Tennessee
04.2019 - 05.2021
  • Provided accurate information about products, prices and services.
  • Developed promotional strategies to increase sales volume.
  • Processed returns, exchanges, and refunds in accordance with company policies.

•Delivered products to customers

Nutrition

5 Star
Cookeville
07.2018 - 04.2019
  • Developed and implemented nutrition plans for medical patients

• Prepared meals for residents

• Planned meals

Sales Associate /Driver

NAPA Auto Parts - Genuine Parts
Oneida, Tennessee
06.2013 - 07.2018
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Answered calls
  • Delivered products to customers garages.

Education

High School Diploma -

Oneida High School
Oneida, Tennessee
05-1988

Skills

  • Member correspondence
  • Membership renewals
  • Account reconciliation
  • Tracking complaints
  • Typing
  • 10-key

Timeline

Member Service Representative

Foundever /Usaa campaign
01.2023 - 01.2025

Sales Associate /Delivery Driver

NAPA Auto Parts - Genuine Parts
04.2019 - 05.2021

Nutrition

5 Star
07.2018 - 04.2019

Sales Associate /Driver

NAPA Auto Parts - Genuine Parts
06.2013 - 07.2018

High School Diploma -

Oneida High School
Samantha Chitwood