Samantha Christman
Crestview
Overview
15
15
years of professional experience
Work History
Juvenile Detention Officer
Okaloosa Juvenile Detention Center
Crestview
03.2022 - Current
- Monitored detainees for compliance with regulations, safety protocols, and behavior standards.
- Encouraged positive behaviors among detained juveniles through rewards systems.
- Intervened during crisis situations involving detainees to de-escalate potential conflicts.
- Transported juvenile detainees to court hearings or other appointments as required.
- Conducted security checks on the facility grounds and surrounding areas.
- Performed administrative tasks such as filing paperwork and updating records.
- Adhered to all laws pertaining to the confinement of minors in a detention center.
- Counseled juveniles on life skills, such as anger management, problem solving, conflict resolution.
- Assisted with resolving disputes between detainees peacefully.
- Facilitated communication between detainees and their families when appropriate.
- Developed relationships with both staff members, supervisors, mental health and juveniles in order to provide an open line of communication.
- Completed daily reports.
- Implemented defensive tactics and physical restraints to maintain safety and security of facility without using excessive force.
- Searched juveniles, vehicles, and cells for valuables and contraband.
- Performed head counts, checking cells for missing juveniles.
- Reported incidents of misconduct or violations of policy to supervisors.
- Provided supervisors oral and written reports of work performed by juveniles and any disturbances and rule violations.
Yard Driver/Yard Spotter
Walmart Distribution Center 6024
Grove City
03.2015 - 08.2021
- Followed all company policies and procedures related to safe driving practices.
- Conducted regular maintenance checks on assigned equipment, including tire pressure, fluid levels, brakes, lights, and horns.
- Regularly cleaned interior and exterior of vehicles according to company standards.
- Developed strong relationships with customers through excellent communication skills.
- Initiated yard checks to maintain inbound and outbound dock and staging areas.
- Operated truck to transport trailers to and from DC docks for loading, unloading and storage purposes.
- Provided excellent customer service while interacting with drivers entering and exiting the facility.
- Assisted any OTR drivers when they felt uncomfortable parking a trailer in difficult spots.
- Reported any mechanical issues or accidents immediately upon occurrence.
- Experience parking and backing up trailer sizes 53 feet, 48 feet, and 28 feet.
Supervisor
McDonald's
Columbus
08.2010 - 11.2015
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Developed strategies to improve team performance and productivity.
- Directed and supervised team of employees in daily operations.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Participated in recruitment efforts by interviewing prospective candidates for open positions.
- Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
- Developed and maintained a safe working environment, adhering to all safety protocols and regulations.
- Conducted regular performance evaluations, providing constructive feedback and setting individual goals.
- Acted as a liaison between upper management and staff, facilitating open communication.
- Fostered a positive and motivating work environment, leading to an increase in team morale.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Trained a team of employees on company policies and procedures so that they could train new hires
- Performed opening and closing procedures for the store each day including setting up registers, counting money and preparing bank deposits.
Education
High School Diploma -
New Albany High School
New Albany, OH06-2011
Skills
- Exceptional written/verbal communication skills
- Time management
- Fast pace adapted learner
- Attention to detail
- Positive leader
- De-escalation techniques
- Relationship building
- Quick decision making
- Multitasking Abilities
- Conflict resolution
- Crisis intervention
- Employee training
- Customer service
- Coaching and mentoring
- Trained in defensive tactics
- Security procedures and monitoring
- Restraint Techniques
- Suicide Prevention
- Mental health training
- Safety compliance
- Trailer maneuvering
References
References available upon request.
Timeline
Juvenile Detention Officer
Okaloosa Juvenile Detention Center
03.2022 - Current
Yard Driver/Yard Spotter
Walmart Distribution Center 6024
03.2015 - 08.2021
Supervisor
McDonald's
08.2010 - 11.2015
High School Diploma -
New Albany High School
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