Samantha Cohron
Fairhope,AL
Summary
Dynamic professional with a proven track record at Happy Acres Veterinary Clinic, excelling in customer service and organizational skills. Successfully streamlined appointment scheduling and improved client communication, enhancing overall satisfaction. Adept at financial reporting and relationship building, ensuring efficient operations and fostering trust with clients.
Overview
5
5
years of professional experience
Work History
Office Manager's Assistant
Happy Acres Veterinary Clinic
Foley, AL
02.2023 - Current
- Fast faces Environment working in a fast-paced environment of people, pets, and ringing phones while maintaining decorum and an organized work area.
- Interact with and welcome incoming clients, answer phones, take and relay accurate messages, schedule client appointments, provide information for general inquires.
- Record payroll records for processing, generate purchase orders for clinic supply/hospital use, ensure invoices are coded and processed correctly
- email records corresponding with other clinics and insurance agencies. Maintain filing system such as physical client records, payroll, employee documentation, as well as computerized invoices, payments, client records in an organized manner.
Insurance Agent
Liberty National Life Insurance Company
Fairhope, AL
01.2024 - 05.2024
- Developed comprehensive insurance plans tailored to client needs, enhancing customer satisfaction and retention.
- Conducted in-depth assessments of clients' financial situations to recommend optimal coverage options.
- Collaborated with underwriters to ensure timely processing of applications and improve approval rates.
- Implemented streamlined workflows for policy renewals, reducing turnaround times significantly.
- Built strong relationships with clients through consistent communication and excellent customer service.
Kennel Technician
Bay Animal Clinic
Fairhope, AL
05.2020 - 03.2021
- Provided daily care and feeding for various dog breeds, ensuring their health and well-being.
- Maintained cleanliness of kennel facilities, adhering to sanitation protocols and safety standards.
- Monitored animal behavior, identifying signs of distress or illness for timely intervention.
- Assisted with administering medications and vaccinations under veterinary supervision.
Education
Associates in Small Business - Small Business Degree
Coastal Alabama Community College
Fairhope, AL05-2024
High School Diploma -
Fairhope High School
Fairhope05-2021
Skills
- Customer service
- Clear oral/written communication
- Organizational skills
- Relationship building
- Billing
- Training and coaching
- Scheduling
- Financial reporting
- Multitasking and time management
- Problem-solving
- Multitasking
Timeline
Insurance Agent
Liberty National Life Insurance Company
01.2024 - 05.2024
Office Manager's Assistant
Happy Acres Veterinary Clinic
02.2023 - Current
Kennel Technician
Bay Animal Clinic
05.2020 - 03.2021
Associates in Small Business - Small Business Degree
Coastal Alabama Community College
High School Diploma -
Fairhope High School