Samantha Corona
Aurora,IL
Summary
Diligent and efficient hard worker with a solid background in patient services. Adept at managing patient inquiries and resolving issues efficiently. Well established in fast-paced and challenging environments. Eager to learn with an aptitude for taking in necessary aspects of work quickly, adapting and growing as the job requires. Flexibility and availability always open for discussion.
Overview
3
3
years of professional experience
Work History
Patient Services Representative
VNA Health Care
02.2023 - Current
- Maintained patient confidentiality by adhering to HIPAA regulations and diligently updating records as needed.
- Resolved patient complaints promptly, demonstrating empathy and understanding while seeking mutually beneficial solutions.
- Conducted pre-registration tasks including verifying insurance eligibility requirements were met before scheduled appointments.
- Participated in training fellow employees, even being considered for the role of team lead.
- Took part in various school events that VNA offered students from different districts in Aurora, making sure to help improve patient satisfaction by properly coordinating follow-up care.
Crew Member
McDonald's Restaurant
02.2022 - 12.2022
- Provided customers with outstanding customer service whilst meeting strict time expectations.
- Took part in different positions of the job, handling the registers up front as well as at the drive-through, taking orders, sanitizing, and monitoring new employees.
- Worked great with team members, having proper communication with them, and was offered a management position.
Deli Associate
Berkot's Super Foods
07.2021 - 02.2022
- Participated in training new employees and monitored their growth as team members.
- Salad manager, updated dates on salads, and sold them appropriately. Salads were kept fresh and stocked for customers, both on display and in storage.
- Official opener, set up required equipment, stocked, preheated ovens/fryers, and set up salad case.
Education
No Degree - Computer Science
Waubonsee Community College
Sugar Grove, IL05-2025
High School Diploma -
Bremen Community High School
Midlothian, IL05-2021
Skills
- Handling patient confidentiality
- Handling complaints
- Time management and prioritization
- Employee training and supervision
- Multitasking and organization
- Cash handling
- Leadership skills
- Computational skills
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Patient Services Representative
VNA Health Care
02.2023 - Current
Crew Member
McDonald's Restaurant
02.2022 - 12.2022
Deli Associate
Berkot's Super Foods
07.2021 - 02.2022
No Degree - Computer Science
Waubonsee Community College
High School Diploma -
Bremen Community High School
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