Samantha Cortez
Covina,CA
Summary
Dedicated and empathetic Medical Assistant offering experience in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills.
Overview
5
5
years of professional experience
Work History
Medical Assistant
Concentra Urgent Care
El Monte, CA
06.2023 - Current
- Recorded patient information in medical records accurately and completely.
- Maintained positive working relationship with fellow staff and management.
- Maintained front desk to provide positive impression.
- Assisted with any duties assigned.
- Performed Human performance test , vitals , EKGS , blood draws, drug test , Tb testing as well as other testing .
- Assisted with high volume calls & giving the pt. best quality service.
- Assigned Ortho surgeries for the providers & scheduled pts. by phone email & in person.
- Delivered high level of care to every patient.
- check in & check out pts.
Medical Assistant
Vascular Surgery
West Covina, CA
02.2022 - 12.2022
- Educated patients on healthcare topics such as nutrition and disease prevention methods.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Provided assistance to medical staff in performing minor surgical procedures.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Administered injections, medications and treatments as directed by the physician.
- Documented notes during patient visits.
Assistant Manager
El Pollo Loco
San Dimas, CA
06.2019 - 12.2021
- Communicated regularly with customers to gain insights into their needs.
- Resolved conflicts between team members in an effective manner.
- Managed customer service inquiries and complaints in a timely manner.
- Ensured compliance with safety regulations and company policies.
- Delegated work to staff, setting priorities and goals.
Education
Associate of Science - Medical Assistant
UEI College
West Covina, CA06-2022
High School Diploma -
Golden Valley High School
Bakersfield, CA06-2021
Skills
- Medical Terminology
- HIPAA Compliance
- Patient Scheduling
- Phlebotomy
- Vital sign monitors
- Lab equipment setup
- Electrocardiography (EKG)
- Wound care and irrigation
- Fast typing
- Fluent Spanish / Translator
- Excellent Communication
- Certified in First Aid and CPR
- Dedicated Team Player
Languages
Spanish
Full Professional
Timeline
Medical Assistant
Concentra Urgent Care
06.2023 - Current
Medical Assistant
Vascular Surgery
02.2022 - 12.2022
Assistant Manager
El Pollo Loco
06.2019 - 12.2021
Associate of Science - Medical Assistant
UEI College
High School Diploma -
Golden Valley High School
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