Samantha Covarrubias
Maywood,CA
Summary
Results-driven Area Supervisor with expertise in team management, employee training, and process improvement. Proven ability to enhance operational efficiency and customer satisfaction while fostering strong relationships within teams.
Overview
2022
2022
years of professional experience
Work History
Area Supervisor
DD's Discount
Bell Gardens, CA
2018 - 11.2021
- Supervised daily operations to ensure compliance with company policies and procedures.
- Trained and mentored staff on inventory management and customer service best practices.
- Implemented process improvements to enhance store efficiency and reduce operational costs.
- Analyzed sales data to identify trends and optimize product placement strategies.
- Organized training sessions for staff on product knowledge and sales techniques to enhance overall team performance.
- Enhanced communication within the team through regular meetings focused on progress updates, brainstorming sessions, or problem-solving discussions.
- Conducted regular performance reviews for team members, providing constructive feedback and actionable goals for improvement.
- Maintained accuracy in cash handling and register balances.
- Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
- Trained new team members on company policies and customer service procedures.
- Managed escalated customer issues, ensuring timely resolution and maintaining positive relationships.
Cash Office Associate
DD's Discount
Bell Gardens, CA
2016 - 2018
- Processed cash transactions accurately and efficiently to maintain financial integrity.
- Managed cash register operations, ensuring compliance with company policies and procedures.
- Reconciled daily cash reports, identifying discrepancies and implementing corrective actions.
- Assisted in training new associates on cash handling protocols and operational systems.
- Monitored inventory levels of cash office supplies, requesting replenishments as needed.
- Conducted audits of cash drawers to ensure adherence to security measures and accuracy standards.
- Balanced safe, prepared tills, and prepared register bags for next sales date.
- Prepared bank deposits, ensuring proper accounting practices were followed for secure fund transfers.
- Implemented useful procedures to establish accuracy in cash handling, counting and reporting.
- Managed the ordering of supplies necessary for cash office operations, avoiding unexpected shortages or delays in service delivery.
- Monitored and maintained adequate levels of currency and coins, reducing downtime due to insufficient funds.
- Sorted and counted coin and currency to make change for associates.
Education
High School Diploma -
Bell High School
Bell, CANo Degree - General Studies
East Los Angeles College
Monterey Park, CASkills
- Team management
- Production management
- Task delegation
- Multi-unit management
- Customer service oversight
- Multitasking and prioritizing
- Scheduling and Time-tracking
- Employee training
- Adaptable to changing demands
- Flexible work schedule
- Relationship building
- Sales floor organization
- Resource planning
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Area Supervisor
DD's Discount
2018 - 11.2021
Cash Office Associate
DD's Discount
2016 - 2018
High School Diploma -
Bell High School
No Degree - General Studies
East Los Angeles College