Samantha Prentice
Case Manager II
Oklahoma City,OK
Overview
12
12
years of professional experience
Work History
Case Manager 2
Positive Changes
09.2022 - Current
- Helped patients receive appropriate, high-quality care with reasonable results.
- Partnered with physicians, therapists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Modeled positive behavior skills as well as good problem-solving and relationship-building abilities to improve clients' social integration.
- Customized strategies based on individuals' goals and strengths and offered each positive reinforcement to continue progress against goals.
- Helped to integrate clients in local community by teaching important social and work-related skills.
- Offered training on personal hygiene and grooming skills.
- Helped clients to identify challenges and set goals.
- Taught client to use appropriate coping skills
Data Entry Processor
Braum's Inc.
05.2012 - Current
- Supported Claims/Health and Safety departments with special projects resulting in furthering my ability to confidently answer phone calls and relay information from phone calls accurately into the database
- Produced monthly expense reports using advanced Excel spreadsheet functions
- Obtained scanned records and uploaded into database
- Compiled data and ensured accuracy prior to input
- Documents completed work in appropriate logbooks
- Completed data entry tasks with accuracy and efficiency
- Entered numerical data into databases with speed and accuracy using 10-key pad
- Identified data entry errors and reported to necessary departments
Golf Pro Shop Assistant
River Oaks Golf Club
05.2018 - 05.2019
- Answered questions about store policies and concerns to support positive customer experiences
- Maintained organized checkout area and swept floors and emptied trash cans
- Folded and arranged golf merchandise in attractive displays to drive sales
- Opened and closed store independently when needed and prepared nightly bank drop for manager
- Checked prices for customers and processed items sold by scanning barcodes
- Monitored customers for signs of security concerns and escalated issues to management
- Educated customers on promotions to enhance sales
- Listened to customer needs and desires to identify and recommend optimal products
- Organized store merchandise racks and displays to promote and maintain visually appealing environments
Internship Student
CARE Center
01.2019 - 04.2019
- Restocked office supplies
- Answered phones during lunch hour
- Engaged in play therapy
- Observed Forensic Interviews
- Sat in and observed advocacy meetings with Advocates and care takers
- Taught R.O.A.R. to grade school students
- Reported back to Intern Coordinator to receive day-to-day tasks and responsibilities
Resident Assistant
The University Of Central Oklahoma
08.2015 - 05.2017
- Assisted residents with transitioning into new living environment and maintained strong relationships with residents
- Provided emotional support and counseling to residents coping with loss and created and developed bereavement groups
- Enforced policies and safety standards through building and room rounds
- Facilitated floor meetings to discuss concerns, review complaints and convey information about policy changes
- Solved grievances and complaints by collaborating with residents
- Strategized to improve resident care and satisfaction and held weekly meetings with directors to advocate for resident needs
- Resolved conflicts and negotiated mutually beneficial agreements between parties
- Performed several administrative duties, including room transfers, incident reports and maintenance requests.
- Encouraged community atmosphere by implementing educational and social programs.
- Planned events for over 200+ students
Education
Bachelor of Arts - Criminal Justice
University of Central Oklahoma
Edmond, OK05.2019
High School Diploma -
Pauls Valley High School
Pauls Valley, OK05.2015
Skills
- Skilled in AS-400
- Sorting and labeling
- Time management
- Data verification
- Microsoft Office proficiency
- Event Planning
- Proficient Communication
- Sensitivity/Understanding
- Training Experience
- Event Oversight
- Relationship Building And Management
- Compiling Data
- De-escalation
Timeline
Case Manager 2
Positive Changes
09.2022 - Current
Internship Student
CARE Center
01.2019 - 04.2019
Golf Pro Shop Assistant
River Oaks Golf Club
05.2018 - 05.2019
Resident Assistant
The University Of Central Oklahoma
08.2015 - 05.2017
Data Entry Processor
Braum's Inc.
05.2012 - Current
Bachelor of Arts - Criminal Justice
University of Central Oklahoma
High School Diploma -
Pauls Valley High School
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