Summary
Overview
Work History
Education
Skills
Timeline
Generic

Samantha Crain

Lawton,OK

Summary

Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.

Overview

14
14
years of professional experience

Work History

General Clerk

SERCO INC
01.2023 - 04.2023
  • Seasonal position
  • Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
  • Verified insurance eligibility and coverage for customers
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Sales Associate Specialist

Petsense
03.2017 - 11.2018
  • Maintained a clean, organizes inventory and curated displays of rotating pet care products and accessories
  • Conducted daily merchandise stocking, achieving full shelf availability
  • Improved customers shopping experience by utilizing product knowledge to provide personalized recommendations that lead to increased sales revenue
  • Washed, trimmed and brushed animals to maintain good grooming standards.
  • Kept cages, kennels, play yards, and grooming areas neat and clean.

Receptionist

Seven Dogs Grooming & Boutique
10.2015 - 03.2017
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.

Sales Associate

Ann Taylor Store
10.2014 - 02.2015
  • Seasonal position
  • Greeted customers and helped with product questions, selections, and purchases.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Used POS system to process sales, returns, online orders, and gift card activations.

Administrative Clerk

Accurate Cargo Delivery Systems
08.2010 - 09.2014
  • Completed data entry tasks with accuracy and efficiency.
  • Sorted documents and maintained organized filing process.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Monitored and tracked status of shipments in transit to confirm on-time delivery.


Data Entry Clerk

Simplified Express Inc
01.2009 - 08.2009
  • Followed established procedures to enter and process data correctly.
  • Assisted with document scanning and imaging projects to support accurate file back-up.
  • Sorted and classified documents into appropriate filing systems for increased traceability.

Education

High School Diploma -

Millennium High School
Goodyear, AZ

Skills

  • Customer Service
  • Inbound and Outbound Calling
  • Data Entry
  • Administrative and Clerical Support

Timeline

General Clerk

SERCO INC
01.2023 - 04.2023

Sales Associate Specialist

Petsense
03.2017 - 11.2018

Receptionist

Seven Dogs Grooming & Boutique
10.2015 - 03.2017

Sales Associate

Ann Taylor Store
10.2014 - 02.2015

Administrative Clerk

Accurate Cargo Delivery Systems
08.2010 - 09.2014

Data Entry Clerk

Simplified Express Inc
01.2009 - 08.2009

High School Diploma -

Millennium High School

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Samantha Crain