Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Samantha Crosen

Venice,FL

Summary

Proven leader in customer service and problem-solving, adept at managing high-stress situations with professionalism. At Robert’s Insurance Group, enhanced customer loyalty and resolved complaints with empathy. Skilled in Microsoft Outlook and active listening, my approach significantly improves customer satisfaction and business outcomes.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Robert’s Insurance Group
Vencie
10.2023 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Manager

Hungry Howies Pizza & Subs
Venice, FL
08.2019 - 04.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

High School Diploma -

Venice High School
Venice
05.2021

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Microsoft Outlook

Certification

  • Licensed 4-40 (Customer Service Representative) - 2024

Timeline

Customer Service Representative

Robert’s Insurance Group
10.2023 - Current

Manager

Hungry Howies Pizza & Subs
08.2019 - 04.2022

High School Diploma -

Venice High School
Samantha Crosen