Samantha Dagher
Jacksonville,FL
Summary
Dynamic professional with extensive experience at Baptist Health. Proven track record in enhancing operational efficiency and client satisfaction. Adept at problem-solving and communication, I thrive in fast-paced environments, ensuring compliance and fostering positive relationships among healthcare providers and patients.
Overview
7
7
years of professional experience
Work History
Office Specialist
Baptist Health
09.2022 - Current
- Provide exceptional administrative support by handling patient scheduling, operating a multi-line phone system, verifying insurance, and processing referrals to ensure compliance with HIPAA regulations.
- Coordinate communication between healthcare providers, patients, and insurance companies to facilitate smooth operations.
- Utilize electronic health records (EHR) systems to post patient charges, update medical histories, generate reports, and collect payments.
- Assist in training new staff members and providing support to ensure adherence to office policies.
Patient Care Coordinator
Youthful Medical Spa
08.2021 - 06.2024
- Educated clients on care plans that include procedures, prescriptions, and pre- and post-care.
- Implemented health and safety protocols to ensure a safe environment for patients and deescalate situations by managing concerns and complaints.
- Helped with healthcare financing plans including CareCredit and Cherry.
- Developed care plans to address patients' personal aesthetic preferences.
Business Development Manager
Ecowise Cleaners
09.2020 - 08.2021
- Developed strategies to acquire new clients, increasing the customer base by 25% and significantly enhancing revenue streams.
- Championed sustainability initiatives within the company, resulting in a significant reduction in operational costs through the adoption of green technologies and practices.
- Enhanced customer satisfaction through personalized service.
Manager
Hodges Cleaners
01.2018 - 09.2020
- Generated $35,000 in monthly sales and ensured high levels of customer satisfaction by addressing inquiries, resolving complaints, and implementing service improvements.
- Directed daily operations overseeing a team of 5 employees, including hiring, training, and performance evaluations.
Education
Master of Science - Healthcare Administration
University of North Florida
01-2024
Bachelor of Science - Healthcare Administration
University of North Florida
01-2021
Skills
- EMR systems: EPIC, GPMS, Quicker Notes, Orchid, Aesthetics Pro
- Insurance verification
- Medical billing and scheduling
- HIPAA compliance
- Medical records management
- Microsoft Office Suite (advanced)
- Google Suite proficiency
- Social media strategy
- Leadership and management
- Problem solving skills
- Effective communication
- Adaptability and flexibility
- Conflict resolution techniques
Internship
Intern, Youthful Medical Spa, 2021
Languages
English
Native/ Bilingual
Arabic
Native/ Bilingual
Timeline
Office Specialist
Baptist Health
09.2022 - Current
Patient Care Coordinator
Youthful Medical Spa
08.2021 - 06.2024
Business Development Manager
Ecowise Cleaners
09.2020 - 08.2021
Manager
Hodges Cleaners
01.2018 - 09.2020
Master of Science - Healthcare Administration
University of North Florida
Bachelor of Science - Healthcare Administration
University of North Florida
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