Samantha Dake
Palmetto,FL
Summary
Dynamic Assistant Manager with a proven track record at Glory Days Grill, excelling in team leadership and customer service. Enhanced operational efficiency through effective inventory management and staff training, resulting in improved customer satisfaction. Skilled in budgeting and finance, consistently ensuring accurate financial reporting and compliance. Development of training materials and strict adherence to company standards.
Overview
12
12
years of professional experience
Work History
Assistant Manager
Glory Days Grill
01.2021 - Current
- Supported daily operations by coordinating schedules and managing team communication.
- Contributed to maintaining inventory accuracy through regular audits and checks.
- Documented operational processes to ensure compliance.
- Oversaw daily operations to achieve performance, quality, and service goals.
- Developed strong working relationships with staff, fostering a positive work environment.
- Managed daily cash reconciliations, guaranteeing precise financial reporting.
- Elevated customer satisfaction by promptly resolving issues.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Drafted monthly budgets and ensured compliance with Profit and Loss statements.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Devised effective loss prevention strategies to minimize shrinkage.
- Analyzed sales data to identify trends and adjust inventory orders accordingly.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Minimized waste while implementing revenue growth initiatives to meet departmental sales goals.
- Implemented data-driven strategies to optimize operations.
Kitchen Manager
The Cheesecake Factory
01.2020 - 12.2021
- Directed daily kitchen operations, ensuring compliance with food safety standards and quality control measures.
- Trained and mentored culinary staff, fostering skill development and teamwork within the kitchen environment.
- Analyzed kitchen performance metrics, identifying areas for improvement in efficiency and productivity levels.
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Collaborated with front-of-house staff to ensure seamless communication between the kitchen team and service areas for optimal guest experiences.
- Part of the Emerging Leaders Program.
Assistant Kitchen Manager
Carrabba's Italian Grill
01.2014 - 08.2017
- Supported daily operations by coordinating schedules and managing team communication.
- Assisted in training new staff on company procedures and best practices.
- Contributed to maintaining inventory accuracy through regular audits and checks.
- Facilitated customer inquiries, ensuring timely responses and resolution of issues.
- Maintained documentation of operational processes for compliance and training purposes.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Monthly budget writing and adherence to the Profit and Loss statement.
Education
Psychology
University of South Florida
Tampa, FLAssociate of Science - Culinary Arts
The Art Institutes
Tampa, FL05.2016
Associate of Arts -
Pasco-Hernando State College
New Port Richey, FL05.2013
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Time management
- Customer relations
- Staff training and development
- Budgeting and finance
- Inventory management
Timeline
Assistant Manager
Glory Days Grill
01.2021 - Current
Kitchen Manager
The Cheesecake Factory
01.2020 - 12.2021
Assistant Kitchen Manager
Carrabba's Italian Grill
01.2014 - 08.2017
Psychology
University of South Florida
Associate of Science - Culinary Arts
The Art Institutes
Associate of Arts -
Pasco-Hernando State College