Summary
Overview
Work History
Education
Skills
Timeline
Generic

Samantha Davies

Coatesville,PA

Summary

Experienced with office administration, including managing daily operations and ensuring smooth workflows. Utilizes organizational and leadership skills to maintain efficiency and support team productivity. Knowledge of office software, scheduling, and resource allocation to drive operational success.

Overview

12
12
years of professional experience

Work History

Office Manager

Freedom Motorsportz
03.2024 - 11.2024
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.

Service Advisor

Cycle Max
08.2018 - 11.2019
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
  • Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.

Service Advisor

Lancaster Autohaus
11.2017 - 09.2018
  • Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
  • Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
  • Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
  • Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
  • Reduced wait times with efficient coordination of service tasks among technicians.

Assistant Service Manager

Robert's Chevrolet
10.2012 - 11.2017
  • Met with customers to discuss service needs and develop effective and practical solutions.
  • Met with customers to discuss service needs and offer available solutions.
  • Improved customer satisfaction by addressing and resolving service-related concerns promptly and professionally.
  • Managed a team of technicians to ensure timely completion of maintenance tasks and high-quality workmanship.

Education

Machine Shop

Automotive Training Center
Exton, Pa
11-2010

High School Diploma -

Downingtown East High School
Exton, PA
01-2007

Skills

  • Organizational skills
  • Office administration
  • Data entry
  • Customer relations
  • Billing
  • Scheduling and calendar management
  • Administrative support
  • Bookkeeping
  • Account reconciliation
  • Scheduling
  • Staff management
  • Employee supervision

Timeline

Office Manager

Freedom Motorsportz
03.2024 - 11.2024

Service Advisor

Cycle Max
08.2018 - 11.2019

Service Advisor

Lancaster Autohaus
11.2017 - 09.2018

Assistant Service Manager

Robert's Chevrolet
10.2012 - 11.2017

Machine Shop

Automotive Training Center

High School Diploma -

Downingtown East High School

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Samantha Davies