Hi, I’m
SAMANTHA DAVIS
Paterson,NJ
Opportunities Don't happen.You create them.
Chris Grosser
Summary
Results-driven Supervisor with experience steering and directing all aspects of operations. Practiced in orchestrating multiple projects with competing priorities involving process improvements, safety initiatives and quality control. Recognized and commended for collaborating with upper management to achieve organizational objectives.
Overview
9
years of professional experience
Work History
Net-A-PorterMahwah, NJ
Fulfillment Supervisor
03.2018 - Current
Job overview
- Educated, coached and mentored new hires in multiple positions.
- Planned workflow, coordinated employee scheduling and assigned duties to maintain performance and accommodate fluctuating workloads.
- Maintained team standards for quality and productivity by personally picking, reviewing and packing orders for shipment.
- Gathered and organized merchandise for distribution into appropriate envelopes, boxes or pallets.
T ForcePine Brook, NJ
Dispatcher
02.2023 - 01.2024
Job overview
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Resolved problems, improved operations and provided exceptional service.
- Managed time efficiently in order to complete all tasks within deadlines.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Strengthened communication skills through regular interactions with others.
AppleOrlando, FL
Technical Support Specialist
09.2016 - 11.2017
Job overview
- Resolved issues with systems, hardware and telephones quickly and accurately
- Managed high levels of call flow and responded to apple technical support needs of customers
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed
- Built and provided basic end-user troubleshooting and desktop support on Mac systems.
NordstromParamus, NJ
Customer Service Representative
01.2015 - 09.2016
Job overview
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Consulted with customers to resolve service and billing issues.
- Set up and activated customer accounts.
Education
International High School
High School Diploma
06.2013
Skills
- Shipping and receiving
- Product packaging
- Mentoring and training
- Planning production
- Safety standards
- Leadership
- Multitasking
- Team building
- Decision-making
- Organizational skills
- Troubleshooting and Diagnosing
- Apple Certified Professional
- Customer Service
- Call Center Operations
- Problem-Solving Abilities
- Schedule Management
- Dispatch Coordination
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Dispatcher
T Force
02.2023 - 01.2024
Fulfillment Supervisor
Net-A-Porter
03.2018 - Current
Technical Support Specialist
Apple
09.2016 - 11.2017
Customer Service Representative
Nordstrom
01.2015 - 09.2016
International High School
High School Diploma
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