Samantha Dellosso

• Oversaw daily operations of outpatient services statewide, enhancing service delivery and expanding operational reach.
• Managed outpatient services across multiple locations, ensuring consistent quality and compliance with standards.
• Oversaw daily operations to ensure efficient service delivery across departments.
• Developed and implemented operational policies to enhance organizational effectiveness.
• Managed resource allocation to optimize staff productivity and service quality.

ordance

• Oversaw daily operations to ensure efficient service delivery and resource management.
• Managed day-to-day operations to ensure organization met objectives while adhering to mission.
• Developed and implemented operational policies to enhance organizational effectiveness.
• Coordinated interdepartmental communication to streamline workflow and minimize disruptions.
• 
  
• Acting as the privacy officer, in connection with HIPAA law. Carried a small caseload of psychotherapy clients. Upon the retirement of our Executive Director, acted as the director for a year while also leading the agency through a merger with a larger entity.
• Performed on-boarding and other HR functions
• Acting as the privacy officer, in connection with HIPAA law. Carried a small caseload of psychotherapy clients. Upon the retirement of our Executive Director, acted as the director for a year while also leading the agency through a merger with a larger entity.
• A part of Sheppard Pratt beginning July 2020

• Oversaw billing operations for public and private insurers, corrected billing errors, resolved unpaid claims, and balanced client accounts. Handled daily and weekly billing to various providers, generated A/R reports, supervised billing staff, verified insurance coverages, and eliminated bad debt.
• Generated detailed billing statements for client services at a leading counseling organization.
• Maintained accurate records of patient accounts and payment histories.
• Assisted clients with billing inquiries and resolved discrepancies promptly.

• Supervised daily operations, ensuring adherence to company policies and maintaining high standards of care.
• Coordinated team schedules to optimize workflow and productivity.
• Trained and mentored new staff on best practices and procedures.
• Conducted random visits to multiple residential homes, offering feedback to staff on checklist compliance and performance.

• Processed insurance claims and verified patient eligibility for services.
• Resolved client billing inquiries and discrepancies, enhancing client satisfaction and trust.
• Processed insurance claims and verified patient eligibility, facilitating timely service delivery.
• Maintained accurate billing records, ensuring compliance with regulations and minimizing audit risks.

• Led the ISP/IP process, monitored service quality, provided information to families, guardians, funders, licensing bodies, and courts, ensured program compliance with regulatory, financial, and accreditation standards, and reported incidents according to Catholic Charities, DC DDS, and MD DDA policies.
• Oversaw budgeting for program activities to ensure financial accuracy.
• Led program development initiatives for community support services.
• Managed budgeting processes for program activities, ensuring alignment with financial goals and compliance requirements.

• Supervised work activities of 6 to 12 employees, ensuring adherence to performance standards and fostering a collaborative team environment; Completed weekly, monthly, and annual evaluations of performance; Provided training opportunities, mentoring, and guidance; Oversaw service utilization for individuals with developmental disabilities. Reviewed individual service plans, case documentation, and service utilization through HCSIS statewide case management system, facilitating access to funding for Title XIX Medicaid, 1915(C) waiver programs, and county base services; Prioritized consumers for receipt of funding; Reviewed and tracked employee timesheets, leave time, expenses, compliance with department standards, and service provision; Completed investigations in accordance with the Incident Management guidelines; Led agency initiatives for Lifesharing, Education/Transition, Early Intervention, and IDD Awareness Committee. Selected and interviewed candidates for open positions.

• Managed day-to-day operations of Greensburg regional program office to support statewide foster care initiatives.
• Supervised daily office operations to maintain effective workflow and address challenges proactively.
• Coordinated staff schedules and optimized resource allocation to meet program demands.
• Trained new employees on office procedures and best practices.

• Developed Florida Administrative Code, provider handbooks, and policies, including Medicaid State Plan for children's Targeted Case Management services; monitored provider utilization of Medicaid programs such as Early Intervention and Children's Therapy to ensure compliance and efficacy. Contributed to writing Medicaid Managed Care, 1915(b), Waiver for submission to Centers for Medicare and Medicaid Services, facilitating access to necessary services for children in need. Communicated with sister agencies and the U.S. Department of Health and Human Services, Centers for Medicare and Medicaid; Performed contract management functions; Delivered information through presentations to sister agencies and provider associations.
• Analyzed health care data to identify trends and inform policy decisions.
• Collaborated with stakeholders to develop and implement program initiatives.
• Evaluated program effectiveness through detailed data analysis and reporting.

• Provided therapeutic behavioral services to Medicaid-eligible children and their families, working directly with children in home and school settings, developing behavioral plans with parents, and educating them on effective parenting techniques.
• Developed and implemented individualized treatment plans for diverse populations.
• Provided one-on-one counseling sessions to clients in need of support.
• Facilitated group therapy sessions to foster peer support and enhance understanding among participants.