Samantha Diaz
Oak Forest
Summary
Healthcare professional with over 4 years of experience in patient care and team collaboration, adept at translation and customer service in medical settings. Demonstrates proficiency in maintaining sanitary environments and meal preparation, with a focus on enhancing patient well-being. Committed to effective communication and support, leveraging skills in healthcare and patient care to drive positive outcomes.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Host
Advocate Christ Medical Center
Oak Lawn
06.2022 - Current
- Maintain detailed reports on patient meal consumption for dietary adjustments.
- Translate for medical staff, assisting non-English speaking families.
- Prepare up to 100 meal trays per shift for hospital patients and families.
Sterile Processing Technician
Advocate Christ Medical Center
Oak Lawn
01.2023 - 01.2025
- Sterilize and disinfect surgical instruments and medical devices, ensuring compliance with all regulatory
- Perform daily checks on autoclaves and other sterilization equipment, conducting routine maintenance and troubleshooting as needed.
- Maintain accurate records of sterilization cycles, equipment maintenance, and inventory levels to ensure traceability and compliance with hospital protocols.
- Assisted in sterilizing surgical tools and maintaining sterilization records under the supervision of senior
technicians. - Supported inventory control, ensuring sterile instruments were available and properly stored for upcoming procedures.
- Gained hands on experience with various sterilization methods including steam, gas, and chemical sterilization.
Hospital Greeter/ Information Desk
Advocate Aurora Christ Hospital
Oak Lawn
01.2022 - 06.2022
- Welcomed and assisted over 200 visitors daily, enhancing patient satisfaction and experience.
- Utilized strong communication skills to address visitor concerns, fostering a supportive environment.
- Provided welcoming assistance to patients and visitors, ensuring a positive first impression and enhancing overall hospital experience.
Environmental Services (EVS)
Advocate Christ Medical Center
Oak Lawn
07.2021 - 01.2022
- Fostered a culture of cleanliness by ensuring compliance with health standards, enhancing patient safety and comfort throughout the facility.
- Streamlined cleaning protocols, resulting in substantial improvements in turnaround times and increased satisfaction among patients and staff.
Warehouse Associate
Amazon
Chicago
08.2019 - 07.2021
- Developed a new labeling system for packages, improving retrieval times and facilitating faster order fulfillment.
- Designed an inventory tracking tool using barcode technology, streamlining stock management and minimizing discrepancies.
Cashier
Jimmy John's
Bedford Park
05.2018 - 06.2020
- Managed customer interactions at the register, enhancing service quality and satisfaction.
- Contributed to a clean and organized work environment, improving shift productivity.
- Executed efficient cash handling processes, ensuring accurate transactions and enhancing overall customer satisfaction.
Education
High School -
Hector P. Garcia M.D. High School
Chicago, IL06.2021
Moraine Valley Community College
Palos Hill, ILSkills
- Customer Service
- Healthcare
- Sanitation
- Translation
- Patient Care
- Meal Preparation
- Conflict Resolution
- Problem Solving
- Time Management
- Stress Management
- Team Leadership
- Critical Thinking
- Active Listening
- Multitasking
Certification
- CPR Certification, 06/01/22 - 06/01/26
- Food Handler Certification, Ongoing
Languages
- English
- Spanish
Timeline
Sterile Processing Technician
Advocate Christ Medical Center
01.2023 - 01.2025
Host
Advocate Christ Medical Center
06.2022 - Current
Hospital Greeter/ Information Desk
Advocate Aurora Christ Hospital
01.2022 - 06.2022
Environmental Services (EVS)
Advocate Christ Medical Center
07.2021 - 01.2022
Warehouse Associate
Amazon
08.2019 - 07.2021
Cashier
Jimmy John's
05.2018 - 06.2020
High School -
Hector P. Garcia M.D. High School
Moraine Valley Community College