Samantha Diaz
New Castle
Summary
Dedicated and adaptable professional with a strong background in healthcare and classroom support. Experienced patient support, clear communication, and attention to detail. Known for staying calm under pressure and building trust with individuals from diverse backgrounds. Currently managing high school classrooms, delivering teacher-prepared lessons, and providing individualized guidance to students. Skilled in communication, problem-solving, and maintaining organized, efficient environments. Known for quickly adjusting to new settings, and supporting others with patience, empathy, and professionalism.
Overview
6
6
years of professional experience
Work History
Substitute Teacher
New Castle County Vocational Technical School District
09.2025 - Current
- Supervised and managed high school classrooms of up to 30 students , ensuring a safe, productive, and respectful learning environment.
- Delivered lesson plans and instructions provided by full-time teachers, maintaining continuity of learning across multiple subjects.
- Assisted students with assignments, clarified instructions, and offered academic support as needed.
- Maintained classroom order through effective behavior management, and clear communication.
- Recorded attendance, monitored student progress, and submitted required reports according to school policies.
Medical Assistant
Allergy Associate's PA
06.2024 - 02.2025
- Welcomed 20 patients daily, ensuring a smooth check-in process.
- Conducted vital signs and documented chief complaints accurately.
- Administered allergy and biologic shots, enhancing patient care.
- Implemented systematic approach to biologic injection administration, ensuring precise dosage and patient monitoring protocols.
- Performed pulmonary function and skin tests with precision.
- Collaborated with doctors to create tailored patient care plans.
- Coordinated with healthcare team to optimize treatment schedules and enhance patient flow, resulting in improved clinic efficiency.
Medical Receptionist
APICO Pain Management
09.2023 - 05.2024
- Greeted patients warmly on arrival at clinic and checking them in for their appointments.
- Answered more than 40 phone calls and messages for three office locations—specialists medical facility, scheduling appointments, and handling patient inquiries.
- Enhanced patient satisfaction by efficiently managing front desk operations and addressing inquiries in timely manner.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
Patient Service Representative
Westside Family Healthcare
02.2021 - 07.2023
- Streamlined appointment scheduling for improved patient flow and reduced wait times by 25%.
- Greeted over 60 patients per day and assisted patients with check-in procedures.
- Assisted over 60 patients per day in filling out check-in and payment paperwork.
- Resolved billing inquiries and disputes in timely fashion.
- Developed and implemented customer service policies and procedures.
- Investigated insurance claims denials and appeals.
- Verified patient insurance eligibility and entered patient information into system.
- Followed document protocols to safeguard confidentiality of patient records.
- Trained new staff on filing, phone etiquette, and other office duties.
Aid/Intern
Small Wonder Daycare
09.2019 - 03.2020
- Overseen 15 students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Maintained safety and security by overseeing students in recess environments.
- Supported classroom activities, tutoring, and reviewing work.
Education
Some College (No Degree) - Diagnostic Medical Sonography
Delaware Technical And Community College
Newark, DE11.2025
Diploma - Medical Assisting
Delcastle Technical High School
Wilmington, DE05.2020
Skills
- Communication & Interpersonal Skills
- Adaptability & Quick Learning
- Problem-Solving & Critical Thinking
- Organization & Attention to Detail
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Substitute Teacher
New Castle County Vocational Technical School District
09.2025 - Current
Medical Assistant
Allergy Associate's PA
06.2024 - 02.2025
Medical Receptionist
APICO Pain Management
09.2023 - 05.2024
Patient Service Representative
Westside Family Healthcare
02.2021 - 07.2023
Aid/Intern
Small Wonder Daycare
09.2019 - 03.2020
Diploma - Medical Assisting
Delcastle Technical High School
Some College (No Degree) - Diagnostic Medical Sonography
Delaware Technical And Community College