Samantha Raven Dorrenbacher
Whitehouse,TX
Summary
Dynamic leader with extensive experience in training and supporting teams across various roles. Known for strong multitasking abilities and effective communication, contributing to improved operational effectiveness. Eager to leverage these skills to drive team success and organizational growth.
Overview
11
11
years of professional experience
Work History
Account Administrator
HomePro
Carrollton, TX
10.2022 - Current
- Supported audit preparations by compiling necessary documentation and ensuring compliance with internal policies.
- Trained new staff on account management procedures, promoting best practices and standard operating protocols.
- Maintained accurate records of all transactions, ensuring compliance with company guidelines and local regulations.
- Monitored fixed asset inventory to ensure proper asset tracking, depreciation calculations, and disposal procedures were followed accurately.
- Encouraged networking and collaboration across functions and businesses.
Scheduling Coordinator
HomePro Technology
Carrollton, TX
03.2019 - 10.2022
- Coordinated scheduling for multiple service technicians to optimize daily operations.
- Implemented process improvements to enhance appointment efficiency and reduce customer wait times.
- Managed communication between clients and service teams to ensure clear expectations and satisfaction.
- Developed scheduling guidelines that improved resource allocation and reduced scheduling conflicts.
- Trained new staff on scheduling software and best practices for effective coordination.
Phone Sales Representative
HomePro Technology
02.2017 - 03.2019
- Generated leads through warm calling and effective communication strategies.
- Developed comprehensive product knowledge to enhance customer interactions.
- Analyzed customer feedback to refine sales approaches and improve satisfaction.
- Managed client relationships, ensuring ongoing support and service excellence.
- Answered inbound telephone calls from interested customers to persuasively discuss offerings.
- Handled objections skillfully during calls by addressing customer concerns effectively, leading them towards making informed decisions.
- Followed up on leads diligently through organized tracking systems, ensuring a higher conversion rate of prospects to customers.
- Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses.
Receptionist
The Salon Professional Academy Dallas
Lewisville, TX
11.2014 - 02.2017
- Managed front desk operations, ensuring seamless check-in and appointment scheduling for clients.
- Coordinated communication between clients and stylists, enhancing customer service experience.
- Trained new reception staff on procedures and customer interaction techniques.
- Implemented efficient filing system for client records, improving data retrieval times.
Education
Associate of Science - Baking And Pastry
Sullivan University
Louisville, KY05-2014
Skills
- Payroll processing
- Inventory audit support
- Teamwork
- Time management
- Relationship building
- Multitasking Abilities
- Critical thinking
- Organizational skills
- Creative problem solving
Languages
English
Native or Bilingual
Timeline
Account Administrator
HomePro
10.2022 - Current
Scheduling Coordinator
HomePro Technology
03.2019 - 10.2022
Phone Sales Representative
HomePro Technology
02.2017 - 03.2019
Receptionist
The Salon Professional Academy Dallas
11.2014 - 02.2017
Associate of Science - Baking And Pastry
Sullivan University