Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Samantha Dryden

Austin,TX

Summary

Seasoned lead customer service representative with demonstrated history of providing top-notch service. Strong background in creating and implementing strategies to improve client satisfaction rates, manage teams effectively, and resolve complex problems swiftly. Notable skills include communication, leadership, problem-solving, and adaptability. Success in elevating company reputation through commitment to customer satisfaction.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Lead Customer Service Representative

Round Rock Animal Hospital
Round Rock, TX
01.2016 - Current
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Analyzed customer feedback data to identify areas of improvement.
  • Consulted with customers regarding needs and addressed concerns.
  • Identified customer needs and provided appropriate solutions.
  • Provided customer service support to customers over the phone and by email.
  • Maintained records of customer interactions, transactions, comments and complaints.
  • Provided guidance on product features and benefits as well as troubleshooting techniques.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.

Education

Graduate Certificate - Medical Assisting

Virginia College
Austin, TX
05-2015

Associate of Science - Nursing

Austin Community College
Austin, TX

Skills

  • Customer service
  • Data analysis
  • Appointment setting
  • Problem-solving
  • Calm and professional under pressure
  • Analytical skills
  • Payment processing
  • Conflict resolution
  • Customer feedback
  • Effective communication
  • Time management
  • Multitasking and organization

Certification

  • A member of The National Society of Leadership and Success

Timeline

Lead Customer Service Representative

Round Rock Animal Hospital
01.2016 - Current
  • A member of The National Society of Leadership and Success

Graduate Certificate - Medical Assisting

Virginia College

Associate of Science - Nursing

Austin Community College
Samantha Dryden