Samantha Dryden
Austin,TX
Summary
Seasoned lead customer service representative with demonstrated history of providing top-notch service. Strong background in creating and implementing strategies to improve client satisfaction rates, manage teams effectively, and resolve complex problems swiftly. Notable skills include communication, leadership, problem-solving, and adaptability. Success in elevating company reputation through commitment to customer satisfaction.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Lead Customer Service Representative
Round Rock Animal Hospital
Round Rock, TX
01.2016 - Current
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Analyzed customer feedback data to identify areas of improvement.
- Consulted with customers regarding needs and addressed concerns.
- Identified customer needs and provided appropriate solutions.
- Provided customer service support to customers over the phone and by email.
- Maintained records of customer interactions, transactions, comments and complaints.
- Provided guidance on product features and benefits as well as troubleshooting techniques.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Education
Graduate Certificate - Medical Assisting
Virginia College
Austin, TX05-2015
Associate of Science - Nursing
Austin Community College
Austin, TXSkills
- Customer service
- Data analysis
- Appointment setting
- Problem-solving
- Calm and professional under pressure
- Analytical skills
- Payment processing
- Conflict resolution
- Customer feedback
- Effective communication
- Time management
- Multitasking and organization
Certification
- A member of The National Society of Leadership and Success
Timeline
Lead Customer Service Representative
Round Rock Animal Hospital
01.2016 - Current
- A member of The National Society of Leadership and Success
Graduate Certificate - Medical Assisting
Virginia College
Associate of Science - Nursing
Austin Community College
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