Samantha Dumyahn
Ogden
Summary
I am a multi skilled medical professional who has experience working in more than one side of the medical field. I have worked directly with patients in both an office and retail pharmacy setting maintaining close professional relationships to provide the best care possible. I have also worked with multiple insurance providers including but not limited to Medicare, Medicaid, Tricare, and commercial insurance plans to help patients with aspects including prior authorizations and plan coverages. I have managed a team of pharmacy technicians that has included schedule writing, supporting goals set by both corporate and pharmacy manager, and helped maintain workflow during high demand times. I have helped provide teachings to pharmacy technicians in training both with support of studying for PTCB and computer systems within the company.
Overview
2026
2026
years of professional experience
Work History
Medical Assistant
Externship
- Assisted with patient intake and documentation processes to ensure accurate medical records.
- Supported healthcare providers during examinations by preparing patients and maintaining equipment.
- Communicated effectively with patients regarding treatment plans and follow-up appointments.
- Collaborated with team members to streamline patient flow within the clinic environment.
- Developed familiarity with electronic health record systems to enhance data management efforts.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Conducted patient follow-up calls to monitor treatment progress and answer any questions.
- Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
Senior Pharmacy Technician
Walgreen's Pharmacy
Ogden, UT
12.2021 - Current
- Supported pharmacists in administering immunizations, increasing community access to vital healthcare services.
- Supervised daily pharmacy operations to ensure efficient workflow and compliance with regulations.
- Trained and mentored junior pharmacy technicians on best practices and procedures.
- Implemented inventory management strategies to optimize medication stocking levels.
- Collaborated with pharmacists to improve patient safety through accurate medication dispensing.
- Conducted regular audits to maintain compliance with state and federal pharmacy laws.
- Enhanced communication with healthcare providers to facilitate timely medication therapy adjustments.
- Facilitated seamless communication between patients, healthcare providers, and insurance companies to expedite prescription processing.
- Enhanced customer satisfaction with prompt and courteous service while addressing their prescription needs.
- Developed strong relationships with patients through empathetic listening and tailored guidance on medication usage directions or side effects prevention tips.
- Conducted regular audits of controlled substances inventory, ensuring proper storage and documentation as per regulatory requirements.
- Contributed to the successful passing of multiple regulatory inspections through diligent adherence to protocols and procedures.
- Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
Education
Certified Pharmacy Technician
University of Utah
Salt Lake City, UT06.2022
Certified Medical Assistant
Charter College
Anchorage, AK05.2013
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Clinical documentation
- Data entry
- Immunization administration
- Professionalism and ethics
- Insurance verification
- Complex Problem-solving
- Adaptable
- Medical billing and coding
- Insurance claims and authorizations
- Quick learner
Timeline
Senior Pharmacy Technician
Walgreen's Pharmacy
12.2021 - Current
Medical Assistant
Externship
Certified Pharmacy Technician
University of Utah
Certified Medical Assistant
Charter College