SAMANTHA DUNN
LOMA LINDA,CA
Summary
Compassionate and dependable professional with several years of experience in customer service, leadership, and supporting individuals from diverse backgrounds. Holds a CCAAP Certificate and is committed to helping individuals achieve and maintain recovery. Recognized for strong communication, problem solving, crisis de-escalation, and organizational skills. Seeking an opportunity as a SUD Counselor/ Case Manager Aide where I can provide compassionate support while continuing to grow professionally in the behavioral health field.
Overview
1
1
Certification
19
19
years of professional experience
Work History
Cashier Supervisor
Redlands Ranch Market
Redlands, California
08.2023 - Current
- Supervise daily front-end operations while maintaining excellent customer service.
- Resolve customer concerns professionally and calmly.
- Train and mentor new employees
- Handle confidential transactions accurately
- Work effectively in a fast-paced, high-pressure environment
- Communicate with management and coworkers to ensure smooth operations
- Demonstrate reliability, accountability, and leadership
Sales Representative
Empire Today Flooring
Santa Fe, CA
08.2013 - 03.2014
- Assisted customers in selecting products that met their needs
- Scheduled appointments and maintained accurate records
- Coordinated with team members to ensure customer satisfaction
- Developed strong relationships with clients through effective communication.
- Conducted in-home consultations to assess customer needs and preferences.
- Collaborated with installation teams to ensure service quality and efficiency.
- Set up meetings with potential clients and listened to their wishes and concerns.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Cashier
Trader Joes
Riverside, CA
02.2007 - 07.2013
- Processed customer transactions efficiently and accurately at checkout.
- Handled cash, credit, and digital payments securely and responsibly.
- Provided exceptional customer service, ensuring satisfaction and loyalty.
- Resolved customer complaints promptly, improving overall shopping experience.
- Fostered positive relationships through active listening and effective communication.
Education
Some College (No Degree) - Nutrition
Riverside City College
Riverside, CAHigh School Diploma -
Olive Tree Christian School
Mira Loma, CASkills
- Client engagement and rapport building
- Documentation and record keeping
- Motivational communication
- Crisis de-escalation
- Professional boundaries
- Team Collaboration
- Time management
- Conflict resolution
- Confidentiality
- Customer Service
- Basic computer skills
Certification
- CCAAP Alcohol and Drug Councelor Certificate
- 10-Hour RADT Training Completed
Timeline
Cashier Supervisor
Redlands Ranch Market
08.2023 - Current
Sales Representative
Empire Today Flooring
08.2013 - 03.2014
Cashier
Trader Joes
02.2007 - 07.2013
Some College (No Degree) - Nutrition
Riverside City College
High School Diploma -
Olive Tree Christian School