Samantha Durand
Boston,MA
Overview
5
5
years of professional experience
Work History
Full Time Team Lead Manager
Crocs
07.2020 - Current
- Improved team productivity by implementing efficient project management strategies
- Enhanced overall team performance by providing coaching, feedback, and skill development opportunities.
- Maintaining strong collaboration among team members.
- Increased customer satisfaction by ensuring timely completion of projects
- Coached team members in techniques to complete job tasks.
- Worked with team to identify areas of improvement and solutions based on findings.
- Promoted a positive work environment with teamwork, open communication, and employee recognition initiatives.
- Became the Visual Team Lead that would maintain marketing and displays accurately and attractively
Sales Associate
Zumiez
12.2018 - 06.2020
- Increased sales revenue by recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Achieved monthly sales targets by implementing effective sales strategies and maintaining a high level of product knowledge.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Education
Bachelor of Science - Marketing
Suffolk University
Boston, MA05.2025
High School Diploma -
Woonsocket High School
Woonsocket, RI06.2021
Skills
- Organizational skills
- Analytical Thinking
- Teamwork and Collaboration
- Market research
- Time management
- Training and development
- Team leadership
- Adaptability
- Retail Software
- Microsoft Office
Activities
Martial Arts: 2008 - 2015
Timeline
Full Time Team Lead Manager
Crocs
07.2020 - Current
Sales Associate
Zumiez
12.2018 - 06.2020
Bachelor of Science - Marketing
Suffolk University
High School Diploma -
Woonsocket High School