Samantha Durdin
Dayton,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.
Overview
9
9
years of professional experience
Work History
Paraeducator, Special Education
Dayton ISD
09.2023 - 10.2024
- Reported on student progress, behavior, and social skills to parents.
- Assisted classroom teacher in supervising snack time and indoor and outdoor play.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Collaborated with teacher to create customized classroom environment integral to students' needs.
- Documented student behaviors, interventions, and outcomes to enable lead teacher to address pertinent issues.
- Facilitated administration and scoring of standardized tests and assessments to draw meaningful data regarding learning and growth.
Lead Front Desk Agent
IUOE Local 181
01.2018 - 02.2021
- Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
- Executed positive demeanor to each and every visitor approaching front desk.
- Quickly answered calls and routed to proper guest or department using multiline phone system.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Answered multi-line phone system and enthusiastically greeted callers.
- Collected room deposits, fees, and payments.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Confirmed appointments, communicated with clients, and updated client records.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
Medical Biller and Coder
Gulf Coast
04.2016 - 01.2018
- Correctly coded and billed medical claims for various hospital and nursing facilities.
- Interacted with physicians and other healthcare staff to ask questions regarding patient services.
- Guarded against fraud and abuse by verifying coded data accurately reflected services provided.
- Reviewed outpatient records and interpreted documentation to identify diagnoses and procedures.
- Resourcefully used various coding books, procedure manuals, and on-line encoders.
- Reviewed, analyzed, and managed coding of diagnostic and treatment procedures contained in outpatient medical records.
- Processed insurance company denials by auditing patient files, researching procedures, and diagnostic codes to determine proper reimbursement.
- Utilized active listening, interpersonal, and telephone etiquette skills when communicating with others.
Education
High School Diploma -
Crosby High School
Crosby, TX06-2010
Skills
- Social skills development
- Disability awareness
- Literacy support
- Transition planning
- Collaboration
- IEP implementation
- Data collection
- Student advocacy
- Progress monitoring
- Verbal and written communication
- Reading instruction
- Relationship building skills
Timeline
Paraeducator, Special Education
Dayton ISD
09.2023 - 10.2024
Lead Front Desk Agent
IUOE Local 181
01.2018 - 02.2021
Medical Biller and Coder
Gulf Coast
04.2016 - 01.2018
High School Diploma -
Crosby High School
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