Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Samantha DuVall

Jeffersonville,IN

Summary

Dynamic Area Manager at Amazon.com Fulfillment Center with a proven track record in operations management and team development. Successfully led teams to exceed performance targets while fostering strong relationships. Skilled in optimizing workflows and enhancing employee training, driving significant improvements in productivity and customer satisfaction.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Area Manager

Amazon.com Fulfillment Center
10.2021 - Current
  • Led a team of 148 to achieve company goals and exceed targets consistently, while fostering a positive work environment.
  • Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
  • Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth for up to 5 Process Assistants at a time.
  • Conducted over 40 training sessions to educate employees on best practices and procedures to increase profitability.

Learning Trainer

Amazon.com Fulfillment Center
05.2020 - 10.2021
  • Mentored new associates on proper process execution techniques, helping them develop valuable skills that translated into career growth opportunities.
  • Assisted supervisors in workforce planning and resource allocation to ensure optimal staffing levels during peak periods.
  • Ensured compliance with safety regulations by conducting thorough audits and addressing potential hazards promptly.
  • Built a new training process to accommodate covid restrictions.
  • Took our building from a network standard rate of 74% to a consistent 91%.

Associate

Amazon.com Fulfillment Center
08.2018 - 05.2020
  • Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
  • Developed and maintained strong relationships with key clients to ensure high levels of satisfaction.
  • Facilitated training sessions for new employees, ensuring smooth onboarding process.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Cafeteria Worker

Baptist Health Floyd
01.2017 - 08.2018
  • Cleaned and sanitized surfaces, tools, and equipment.
  • Restocked condiments, beverages, and utensils per expected use levels.
  • Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
  • Prepared ingredients and recipe components ahead of time.
  • Enhanced food quality by maintaining high standards of cleanliness and sanitation in food preparation areas.
  • Contributed to a positive work environment by collaborating with team members and assisting in various roles as needed.
  • Maintained a welcoming atmosphere by keeping dining areas clean, organized, and well-stocked throughout shifts.
  • Served as a reliable team member during flexible scheduling demands, consistently arriving on time for all assigned shifts ready to contribute positively to the day''s work activities.

Lunch Lady

Southwestern School
07.2016 - 01.2017
  • Collaborated with school staff to promote healthy eating habits and nutritional education.
  • Enhanced student satisfaction with diverse, well-balanced menu options.
  • Provided friendly, attentive service to ensure a positive dining experience for all students.
  • Fostered a welcoming atmosphere by engaging with students in a friendly manner during meal service.

Waitress

Broadway
07.2016 - 01.2017
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Supported needs of 10- person wait staff who attended to specific needs of countless customers daily for tavern restaurant with social relevancy and intentionality.

Cafeteria Worker

Cabell Huntington Hospital
02.2014 - 07.2016
  • Enhanced food quality by maintaining high standards of cleanliness and sanitation in food preparation areas.
  • Contributed to a positive work environment by collaborating with team members and assisting in various roles as needed.
  • Maintained a welcoming atmosphere by keeping dining areas clean, organized, and well-stocked throughout shifts.
  • Cooked food per recipe requirements in large batches for routine school breakfasts, lunches, and special events.
  • Maximized food safety by consistently following proper food handling procedures and storage guidelines.
  • Followed all proper handling procedures for prepared foods, ingredients, and leftovers.
  • Served as a reliable team member during flexible scheduling demands, consistently arriving on time for all assigned shifts ready to contribute positively to the day's work activities.

Grill Cook

Cracker Barrel Old Country Store
06.2012 - 01.2014
  • Managed grill station during busy periods, effectively handling multiple orders simultaneously while maintaining quality standards.
  • Maintained clean, organized grill stations for hygienic, orderly food preparation.
  • Cleaned and maintained kitchen equipment regularly.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Adhered to strict food safety guidelines to prevent cross-contamination and ensure a safe dining experience for guests.
  • Completed ServSafe Certification.

Education

High School Diploma -

Madison Consolidated High School
Madison
05-2009

Skills

  • ServSafe Certified twice
  • Customer Centric Service
  • Proficient in motivating others
  • Adaptable
  • Dependable
  • Relationship building and management
  • Passionate about training and employee growth
  • High Standards

Certification

  • ServSafe Certification - Valid for 5 years. Passed in 2013 and 2018

Timeline

Area Manager

Amazon.com Fulfillment Center
10.2021 - Current

Learning Trainer

Amazon.com Fulfillment Center
05.2020 - 10.2021

Associate

Amazon.com Fulfillment Center
08.2018 - 05.2020

Cafeteria Worker

Baptist Health Floyd
01.2017 - 08.2018

Lunch Lady

Southwestern School
07.2016 - 01.2017

Waitress

Broadway
07.2016 - 01.2017

Cafeteria Worker

Cabell Huntington Hospital
02.2014 - 07.2016

Grill Cook

Cracker Barrel Old Country Store
06.2012 - 01.2014

High School Diploma -

Madison Consolidated High School

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