Samantha Earley
Lufkin
Summary
Professional with experience in the dental industry, equipped with skills in patient scheduling, insurance verification, and front desk management. Strong focus on team collaboration and delivering results with flexibility to adapt to changing needs. Reliable, approachable, and skilled in communication, fostering positive patient interactions and efficient clinic operations. Proven ability to manage high call volumes while maintaining HIPAA compliance and delivering exceptional customer service. Strong organizational skills and a commitment to excellence.
Overview
4
4
years of professional experience
Work History
Hygiene Coordinator/Dental Receptionist
Mont Belvieu Dental & Orthodontics
05.2024 - Current
- Managed patient inquiries with professionalism, addressing concerns regarding treatments or financial responsibilities promptly and effectively.
- Improved patient satisfaction by implementing a streamlined appointment scheduling process.
- Reduced wait times for appointments through efficient management of the hygiene schedule.
- Maintained accurate medical and dental records by documenting important patient data in Dentrix.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
Medical Receptionist
East Texas Hematology & Oncology
06.2023 - 04.2024
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
- Helped patients complete necessary medical forms and documentation and updated patient records daily.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
Substitute Teacher
ESS Substitutes
11.2021 - 06.2023
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Provided substitute teaching services across multiple grade levels and subjects, maintaining educational continuity in absence of regular teachers.
Wait Staff Member
Chili's Bar and Grill
03.2021 - 07.2022
- Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
- Contributed to increased sales by upselling menu items and suggesting daily specials to guests.
Education
Associate of Arts - Business Administration And Management
Lee College
Baytown, TX06-2026
High School Diploma -
Lufkin High School
Lufkin, TX05-2015
Skills
- HIPAA compliance
- Patient communication
- Dental software proficiency
- Patient scheduling
- Electronic health records
- Medical/Dental office administration
- Digital radiography
- Time management
- Multitasking
- Organizational skills
- Phone and email etiquette
Timeline
Hygiene Coordinator/Dental Receptionist
Mont Belvieu Dental & Orthodontics
05.2024 - Current
Medical Receptionist
East Texas Hematology & Oncology
06.2023 - 04.2024
Substitute Teacher
ESS Substitutes
11.2021 - 06.2023
Wait Staff Member
Chili's Bar and Grill
03.2021 - 07.2022
Associate of Arts - Business Administration And Management
Lee College
High School Diploma -
Lufkin High School
Similar Profiles
Darian ParkerDarian Parker
Registrar at Mont Belvieu Urgent Care & Family PracticeRegistrar at Mont Belvieu Urgent Care & Family Practice
Kirk Smith JrKirk Smith Jr
Peace Officer at Mont Belvieu Police DepartmentPeace Officer at Mont Belvieu Police Department
Alex JonesAlex Jones
Water/Wastewater Operator 1 at City Of Mont BelvieuWater/Wastewater Operator 1 at City Of Mont Belvieu
Jessica KleinJessica Klein
Assembler at Lockheed Martin, MFCAssembler at Lockheed Martin, MFC
Amanda HemphillAmanda Hemphill
Substitute Teacher, K-12 at ESSSubstitute Teacher, K-12 at ESS