Samantha Edgin

Professional Experience

• Partnered with leadership and board members to shape strategic initiatives, optimize operations, and drive business growth.
• Directed daily operations, ensuring seamless execution while aligning with long-term organizational goals.
• Fostered a collaborative and high-performance work environment through effective communication, goal setting, and team development.
• Led recruitment, hiring, and onboarding efforts, mentoring employees to enhance skills, performance, and retention.
• Managed inventory and supply chain logistics, optimizing stock levels while maintaining budgetary compliance.
• Assisted in the development and execution of sales and marketing strategies, increasing revenue and client engagement.
• Designed and launched monthly promotional campaigns to attract new clients and boost brand visibility.
• Educated clients on treatment plans and customized home-care regimens to maximize skincare results.
• Delivered advanced skincare treatments, including microdermabrasion, chemical peels, dermaplaning, diamond glow, and nano infusion.
• Trained estheticians in advanced skincare techniques, safety protocols, and best-in-class customer service practices.
• Provided exceptional client experiences, cultivating strong relationships and fostering long-term loyalty.
• Resolved customer concerns with professionalism and efficiency, ensuring high satisfaction and retention rates.

• Efficiently scheduled and managed customer appointments, accommodating up to 60+ clients daily while optimizing time slots to meet demand.
• Processed transactions swiftly and accurately, ensuring seamless payment handling and exceptional customer service.
• Stayed informed on the latest hair trends and techniques, delivering fashionable, high-quality styles that enhanced client satisfaction.
• Provided expert product recommendations, educating clients on haircare solutions to maximize benefits and boost retail sales.
• Skillfully cut, trimmed, and styled hair according to client preferences, ensuring precision and personalized results.
• Accurately counted and documented daily cash totals, maintaining financial accountability and register accuracy.
• Shampooed, conditioned, and treated hair using salon-exclusive products, while educating clients on their benefits to drive product sales.
• Maintained a pristine and hygienic workspace, ensuring a safe, welcoming, and professional salon environment.
• Cultivated strong client relationships through exceptional service, personalized consultations, and meticulous attention to detail, fostering long-term loyalty and repeat business.