Samantha Elbe
Hot Springs,AR
Summary
Detail-oriented professional with a strong focus on customer service and guest resolution. Proven ability to enhance customer experiences through personalized interactions and efficient service.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Bartender
501 Prime
Hot Springs
10.2024 - 04.2026
- Crafted and served a diverse range of cocktails, ensuring high-quality presentations and customer satisfaction.
- Maintained cleanliness and organization of bar area to comply with health and safety regulations.
- Engaged customers with knowledge of drink specials, enhancing overall dining experience through personalized service.
- Implemented efficient workflow techniques to streamline drink preparation during peak hours, improving speed of service.
Bartender
Hideaway Pizza
Benton, AR
10.2023 - 10.2024
- Served high customer volumes during special events, nights, and weekends.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
General Manager
Applebees
Hot Springs, Little Rock, Benton, AR
06.2016 - 2023
- General Manager over the Hot Springs location for 5 years, Little Rock for 1 year, and Benton for 1 year. Re-opened HS and LR after being closed from COVID.
- Achieved Brand Audit scores in the top 10% of all Applebees locations.
- Passed Ecosure Food Safety audits with a score of 80% or higher
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Trained and guided team members to maintain high productivity and performance metrics.
- Developed the assistant management team members in their roles of responsibilities, produced positive results through my management team.
Director of Dining Services
Chartwells K12
Arkansas
11.2021 - 11.2022
- Oversaw daily operations of dining services, ensuring compliance with health and safety regulations.
- Developed and implemented menus that met nutritional standards while appealing to student preferences.
- Managed staff recruitment, training, and scheduling to optimize service efficiency and performance.
- Collaborated with school administrators to align dining programs with educational goals and community needs.
- Analyzed food service data to identify trends and drive strategic improvements in menu offerings.
Education
High School Diploma -
Lakeside High School
Hot Springs, ARSkills
- Problem solver
- Leadership and team building
- Customer service and guest resolution
- Operations management
- Highly reliable
- Team player attitude
Certification
ServSafe Certification
Timeline
Bartender
501 Prime
10.2024 - 04.2026
Bartender
Hideaway Pizza
10.2023 - 10.2024
Director of Dining Services
Chartwells K12
11.2021 - 11.2022
General Manager
Applebees
06.2016 - 2023
High School Diploma -
Lakeside High School