Overview
Work History
Education
Skills
Agreement With
Agreement Details
Timeline
Generic

Ellis Samantha

Birmingham,AL

Overview

32
32
years of professional experience

Work History

Service Manager

Applebee's
08.2024 - Current
  • Resolved customer complaints in professional and timely manner.
  • Met with customers to discuss service needs and offer available solutions.
  • Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
  • Hired, trained and supervised team of service staff members to meet business goals.

Kitchen Manager

Applebee's
01.2024 - 08.2025
  • Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
  • Scheduled and received food and beverage deliveries, adhering to food cost and budget.
  • Checked and tested foods to verify quality and temperature.
  • Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.

Assistant General Manager

Panera Bread
04.2019 - 01.2024
  • Handled cash accurately and prepared deposits.
  • Motivated, trained, and disciplined employees to maximize performance.
  • Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
  • Increased customer satisfaction by addressing and resolving concerns in a timely manner.

Zone Manager

Walmart
04.2008 - 04.2016
  • Evaluated employee performance regularly, providing constructive feedback for continuous improvement.
  • Oversaw distribution and logistics, reducing inefficiencies and streamlining processes for Type company.
  • Supported regional managers, adjusting sales goals and processes for each region based on zone metrics and company objectives.
  • Considered and approved policies to support company initiatives and overall performance.

Store Manager

Bullets Inc
04.1998 - 10.2004
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

Teacher's Assistant

Shelby County Board of Education
04.1993 - 05.1996
  • Supported classroom maintenance and upkeep, organizing books, and materials.
  • Supported classroom activities, tutoring, and reviewing work.
  • Helped with grading assignments and tests, providing constructive feedback to students based on results.
  • Maintained safety and security by overseeing students in recess environments.

Education

Bachelor Of Early Childhood Care And Education - CDA

Jefferson State Community College
Birmingham, AL
06.1992

High School Diploma -

Hewitt High School
Trussville, AL
05.1990

Skills

  • Positive attitude
  • Team leadership
  • Multitasking and organization
  • Problem-solving

Agreement With

Mrs. Jane Russell

Agreement Details

700, 01, 5, good repair and free of debris, responsibility of Mrs. McClinton, regularly, one month's rent, True, True, upon completion of a satisfactory inspection

Timeline

Service Manager

Applebee's
08.2024 - Current

Kitchen Manager

Applebee's
01.2024 - 08.2025

Assistant General Manager

Panera Bread
04.2019 - 01.2024

Zone Manager

Walmart
04.2008 - 04.2016

Store Manager

Bullets Inc
04.1998 - 10.2004

Teacher's Assistant

Shelby County Board of Education
04.1993 - 05.1996

Bachelor Of Early Childhood Care And Education - CDA

Jefferson State Community College

High School Diploma -

Hewitt High School

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Ellis Samantha