Samantha Ellithorpe
Greenbrier
Summary
Dynamic barista and team leader with proven expertise at Deja Moo LLC in training staff and enhancing customer loyalty. Skilled in espresso machine operation and problem-solving, I excel in fast-paced environments, ensuring cleanliness and operational efficiency while fostering a collaborative team atmosphere. Committed to delivering exceptional service and driving continuous improvement.
Overview
4
4
years of professional experience
Work History
Barista Shift Lead
Deja Moo LLC
2024.05 - Current
- Trained and supervised team members in store policies, enhancing team compliance and operational consistency.
- Assisted in managing inventory levels, optimizing stock availability for seamless daily operations.
- Assisted in managing inventory levels, ensuring adequate stock of supplies for daily operations.
- Restocked and cleaned stations and facilities to maintain clean and operable standards.
- Provided constructive feedback on store operations to management, contributing to ongoing improvement initiatives.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
Cashier Team Lead
Panera Bread
2022.08 - 2024.05
- Communicated with customers and team members to resolve issues, enhancing customer satisfaction.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
- Acquired skills for multiple positions while supporting team during peak hours.
- Operated POS cash register and equipment to collect payments.
- Maintained clean and inviting work area, promoting a positive dining experience for customers.
- Learned duties for various positions and provided backup at key times.
Education
Associate of Science - General Studies
Volunteer State Community College
Gallatin, TN2026-05
Skills
- Espresso machine operation
- Barista training
- POS system operation
- Cleanliness standards
- Customer service
- Multitasking
- Time management
- Adaptability and flexibility
- Team leadership
- Problem-solving
Timeline
Barista Shift Lead
Deja Moo LLC
2024.05 - Current
Cashier Team Lead
Panera Bread
2022.08 - 2024.05
Associate of Science - General Studies
Volunteer State Community College