Samantha Engasser
Buffalo,NY
Summary
With four years of experience in guest service, I have developed strong problem-solving skills and a knack for collaborating with others. Thriving in fast-paced environments, I am skilled at adapting to change. My background includes valuable food and beverage experience, proficiency in cash office operations, cleaning, and opening/closing routines. I have honed my skills in two hospital settings and an outpatient care facility, actively seeking to absorb clinical experience.
Overview
3
3
years of professional experience
Work History
Bartender
VICE
03.2024 - Current
- Enhanced guest satisfaction by providing exceptional customer service at the front desk.
- Maintained high level of professionalism and discretion when dealing with guests.
- Created welcoming and comfortable environment for guests.
- Handled customer complaints to satisfy and retain guests.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
Server
VICE
09.2023 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Barista
Target Starbucks
12.2021 - 12.2023
- Maintained a clean and organized workspace for optimal productivity and safety.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Guest Service Representative
Target
10.2021 - 12.2023
- Enhanced guest satisfaction by providing exceptional customer service at the front desk.
- Maintained high level of professionalism and discretion when dealing with guests.
- Created welcoming and comfortable environment for guests.
- Handled customer complaints to satisfy and retain guests.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
Education
Radiologic Technology
Trocaire College
Buffalo, NYHigh School Diploma -
Clarence High School
Clarence, NY06.2021
Skills
- Strong multitasking
- Highly reliable
- Clear and effective communication
- Patience and tolerance
- Engaging personality
- Complex Problem-solving
- Professional appearance
Timeline
Bartender
VICE
03.2024 - Current
Server
VICE
09.2023 - Current
Barista
Target Starbucks
12.2021 - 12.2023
Guest Service Representative
Target
10.2021 - 12.2023
Radiologic Technology
Trocaire College
High School Diploma -
Clarence High School
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